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Corporate IT Service Management

2018-02-14 12:24:22| Space-careers.com Jobs RSS

Description You will have the opportunity to support the management and coordination of the overall ESAs corporate IT services which are outsourced to overall service providers OSPs. The service model follows a structured process definition based on ITIL best practices. Management of these corporate IT services for the local ESAC customers in coordination with the ESA corporate service definition processes is the task of the ESAC Corporate IT Service Manager. In this context the OSP service delivery has to achieve customer satisfaction, SLA compliance and service continuity during transition processes. This position will be based in ESAC, Spain, Madrid. Tasks and Activities The scope of work will include Corporate IT ESAC site service delivery contract management and technical leadership for the local ESAC service team Corporate IT site customer and user relationship and partnership management Corporate IT ESAC site interface management with facility management, human resources, procurement, contracts and finance Corporate IT evolution projects transfer support to operations Lead engineering for local site specific corporate IT project developments. Currently ongoing projects are related to ESAC communications adaptations for events hosted at ESAC, ESAC mobile phone provider tender actions and ESAC security system connection to the corporate IT network. Effective communication with end users, customers and internal business partners at ESAC is a key requirement for the corporate IT service management tasks to be able communicate change and to foster good partnership relationships. Management support of the ESAC corporate IT infrastructure service delivery contracts in place and technical leadership for the delivery of the following services User workstations Windows PCs Macintosh IOS tablets MS Office IE Acrobat Firefox McAfee Client backup HP Mobile Information Protection Client encryption Sophos FileVault BitLocker Software distribution MS SCCM Printers Kyocera Messaging Collaboration IBM Notes, Domino, Connections, Mobile Connect, Sametime WebEx MS Sharepoint Virtualised workplace VMware Fixed, mobile and smart phone Alcatel IOS Android telephony SIP, VoIP IT helpdesk Local area network, wide area network, Internet services, videoconferencing, ESA network security ESA cloud services ESAC communication event support Skills and Experience The following skills and experience are mandatory You have a University degree of a relevant IT engineering discipline or equivalent, management qualification is desirable You have at least 5 years of relevant experiences in IT service delivery You have procurement or engineering experience of IT services Windows and MAC OS systems, client backup, LAN, WAN, Internet, telephony, cloud services, customer support helpdesk You possess ITIL best practices knowledge certification is desirable You have IT Project management expertise You are proactive, independent, results and goal oriented work approach You are customer oriented, able to detect and define new customer service opportunities You have excellent communication skills You have a good team spirit and leadership skills You are fluent in English in speaking and writing. The following skills would be highly desirable IT service delivery management You have a good knowledge of the ESAC site business requirements on corporate IT services PC, network, email, cloud, fixed and mobile telephony You have a good knowledge of the ESAC corporate IT service catalogue How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 28022018. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above. About RHEA Group RHEA Group is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT and NATO.

Tags: service management corporate corporate service

Category:Transportation and Logistics

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Business Systems Developer

2018-02-14 10:26:12| Space-careers.com Jobs RSS

Business Systems Developer Job Ref 825 Reports To Business Systems Team Leader Responsible For Working as a part of the Business Systems Team to develop and support Business Systems across the company. Key Purpose of Job To work on developing solutions within the Business Systems team, for use across the Enterprise and within specific areas of the business. To provide support to the business to ensure IT needs are met Key Tasks Design, develop, deploy and support a wide range of applications. Writing software, documentation and operating manuals. Researching and examining current and new applications Consulting with users and capturing requirements Testing and modifying applications to ensure that they operate reliably. Where necessary, provide support to the Service Desk and Infrastructure Teams team to help resolve technical problems. Other tasks as directed by the Head of IS or Senior Business Systems Developers. PERSON SPECIFICATION essential requirements Qualifications Qualification OA Level, BTECNVQ, Degree in Computing, Computer Science, SoftwareComputer Engineering, Mathematics, Physics or equivalent Computing qualifications an advantage but not required. Experience Proven experience in full lifecycle software development and support. Successful deployment of applications and business tools Knowledge Skills Key Knowledge andor experience of the following Microsoft OSs Linux would be advantageous Developing and supporting IT tools in an engineering or technology industry. An understanding of Software Development processes e.g. Agile and the full software development lifecycle. Translating business needs into viable solution design Web Development technologies HTML, JavaScript, ASP.NET MVC, Entity FrameworkORM. Experience with the following languages C, Python, SQL Knowledge and experience in one or more of the following areas would be beneficial to the role Unified Modeling Language UML Microsoft BI stack SSIS, SSRS, SSAS, PowerBI Supporting document management systems such as SharePoint. Experience of supporting ERPMRP systems Experience with the following languages Perl, TclTk, Matlab The successful applicant should be able to demonstrate the following skills Competent problem solving troubleshooting skills. Team player with good communication skills. Ability to work under own initiative and in a busy environment. Able to adapt to a rapidly changing environment. Display logical and analytical skills Is capable of working without supervision, and can take responsibility for deliverables. Business engagement

Tags: business systems developer business systems

Category: Transportation and Logistics

 

 

Development Test Engineer

2018-02-13 18:25:38| Space-careers.com Jobs RSS

Our UKbased client is a leading provider of integrated avionics, engines, systems and service solutions for aircraft manufacturers, airlines, business and general aviation, military space and airport operations. The Aerospace site includes Integrated Supply Chain operations and Engineering Technology as well as other support functions. It specializes in several product lines including environmental control systems, life support systems, hydraulics systems, and control and data systems. We are currently recruiting for an experienced Development Test Engineer. As part of the role you will be required to perform product developmentqualification test activities in the area of Test Services in support of the clients Aerospace businesses. The successful candidate will be expected to support the development of test solutions and conduct componentsystem testing of aircraft Environmental Conditioning Systems in particular temperature control, and pressurisation equipment, working across multiple functional boundaries to support initial product development through to aircraft certification. Additionally the engineer will be required to support Integrated Supply Chain test activities as required to meet business needs. This is a permanent position starting in March 2018. Tasks Assists with developing and implementing test solutions to support fault isolation and product investigations as appropriate. Supports the implementation of costeffective methods of testing, troubleshooting of systems and test equipment. Will liaise between engineering and Integrated Supply Chain to status current test program activities. Actively supports integration of product from engineering to production environment. Investigation and implementation of engineering documentation changes. Capable of working within small teams of skilled engineers on key projects. Capable of working to defined test plans and schedules. Executing Project Subtasks Assist product and process certification Ensure project and product compliance Presentations to leadership and customers Consult with vendors and suppliers Qualifications HNDDegree in mechanical engineeringaerospaceengineering Skills Proven and extensive experience working with aero ECS systems Good problem solving abilities, and example of doing so a logical approach to resolving test issues Ability to work autonomously and part of a wider team Knowledge of pneumatics systems within air based systems Flexible in your approach to working hours Strong IT Literacy e.g. Microsoft Office Strong communication skills Whats important to us? Excellent communication skills for interactions with team mates and cross functions The skills to persuade and influence others Inherent ability to inspire, motivate people through new and exciting targets

Tags: development test engineer development engineer

Category: Transportation and Logistics

 

 

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