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ESTRACK Transition Manager
2018-09-25 16:27:33| Space-careers.com Jobs RSS
Serco is a specialist at delivering vital services on behalf of European, National and Local Governments. Serco Europe employs a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK. Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. Package description Full details on application. Relocation assistance provided if applicable. Main responsibilities We are currently looking for a TransitionProject Manager for ESTRACK, to work in Sercos operations at our customer site ESOC, Darmstadt, Germany. The role will be offered as 6 months fixedterm contract. The position is related to the Network Operations Centre NOC Services at ESOC, for which Serco will nominate a temporary position to oversee the implementation of all reorganisation of the service into its new operating structure. The ESTRACK Transition Manager is the main point of contact and the responsible party for managing change of the services Serco provides, while minimizing costs and associated risk factors. The Transition Manager will be aligned upon contract award, and will remain in position until the agreed level of operational resilience has been achieved, and the Agency has approved business as usual status for the contract, but not longer than 12 months. As the implications and considerations for the planned transition may be complex and affect multiple areas of the business, the Transition Manager shall chair regular review meetings and on demand create presentations, which includes handouts, notes, examples and research materials, to illustrate the point. As part of a multiheaded transition team the ESTRACK Transition Manager is responsible for the following Review, update and maintain the transition plan and other associated plans for the project. Extract requirementsdeliverables from the statement of work, the ITT and our proposal. Manage delivery of the project and work with the contract management team to ensure sufficient resources for the project. Ensure the project delivers the required benefits on time and on target, meeting quality requirements. Develop and maintain communication at all levels across the contractcustomer. Design, organise and facilitate change activity with staff at all levels and customer involvement. Develop and maintain realistic quality and risk plans. Capture lessons learnt. Create weekly and monthly status reports for the customer. Facilitate and lead weeklymonthly and adhoc meetings with the customer and internal stakeholders. Ideal candidate The successful candidate should bring Competent user of Microsoft Office specifically Word, Excel, PowerPoint, Project, Visio. Strong experience as a project manager. Preferably PMP or Prince2 certifiedexperienced. Extensive Change Management experience. Experience leading service transitions in an outsourcing environment. Moderation skills ability to deal with detractors and difficult staff facing job lossjob change. Excellent communication skills ability to talk to staff and top management. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About the company Serco Services GmbH, part of the Serco group, A FTSE250, Multinational Service Provider with over 50,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you.
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Category:Transportation and Logistics