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NOC Network Operation Center Technician

2021-12-01 17:32:06| Space-careers.com Jobs RSS

We have an exciting and challenging opening for a NOC Network Operations Center Technician in Darmstadt. Dynamic, Energetic, Entrepreneurial, Highly Motivated, Resilient If this describes you then we would love to hear from you Come and join talented diverse Serco team at the European Organisation for the European Space Operations Centre ESOC based in Darmstadt, Germany. European Space Operations Centre ESOC, Darmstadt, Germany, tracks and controls European spacecraft, and develops and manages ground systems. As Europes centre of excellence for satellite operations, ESOC is home to the engineering teams that control spacecraft in orbit and build the systems on the ground that support missions in space. More here Discover the offer below and click on Apply if you know that your skillset and talents are a suitable match for this opportunity. Serco The employer of choice for a career within the Space Sector. Serco are a trusted provider of services to National Space Agencies and the European Space Agency ESA, we have over 40 years experience supporting the space sector and providing services for all stages of our customers space missions. Join our community of space specialists across Europe We are proud to support the European institutional Space landscape Serco boasts an extensive network of Space professionals located at our offices in Darmstadt, Noordwijk, Frascati, Paris and Madrid, all within close proximity of our two largest space sector customers, European Space AgencyEuropean Space Operations Centre ESAESOC and European Organisation for the Exploitation of Meteorological Satellites EUMETSAT. Supporting Women in Aerospace Diversity and Inclusion is extremely important to us. Supporting womens opportunities, development and visibility in the space sector is key and that is why we are proud members and supporters of Women in Aerospace Europe, a dynamic and global network supporting womens careers in Aerospace. Women in Aerospace Europe WIAE Supporting women in STEM wiaeurope.org Package Description What we offer if you join our amazing team Competitive Salary Corporate Benefits Package Exciting relocation package if applicable Company events Main Responsibilities The NOC Technician will be part of an integrated team which provides 247 monitoring and control of Telemetry, Tracking and Command TTC stations of the ESTRACK ground station network, Operational IT and Operational Control Centre services at ESAs European Space Operations Centre in Darmstadt, Germany. The team, located in the ESOC Network Operations Centre, provides support using a variety of computer and network hardware and software. The NOC acts as the first point of contact for users, missionsprojects and second line support teams. As NOC Network Operations Center Technician you will concentrate your activities on the following Liaise with spacecraft and mission operations engineers as well as staff on duty at other support units, ground stations and external Agencies to establish and continuously maintain a comprehensive overview on the availability of and the demand for utilization of resources provided by the ground segment facilities. Supervise and coordinate scheduled support activities. Monitor the progress of station configurations for satellite passes through voice coordination or remote monitoring systems. Schedule Ground Stations and OCC facilities in realtime outside normal working hours.Configure and monitor station configurations for satellite passes as well as data transmissions and performance. Respond immediately to any anomaly affecting operations relevant procedures shall be initiated and 1st line maintenance activities executed as required in order to restore operations. Document and track anomalies, call out 2nd3rd party supportescalate and followup on incident resolution. Reporting and documentation. Act as first line of contact for users of critical systems. Provide 1st line computer and network support to all eligible users including incident, problem, change request and user requestcomplaints handling. Actively monitor all operational IT systems, applications and networks and react immediately on potential issues or outages by Logging and escalating incident tickets according to procedure. Identify the impacted servicesusers and inform all relevant parties. Initiate incident resolution or mitigating actions to restore the service asap. Call outescalate to 2nd line support or external providers according to procedure. Followup on incident resolutionprogress and inform interested parties of the status. Prioritise work according to criticality of systems, schedules and targets. Operation, fault finding and repair on the network and on active network components CISCO using Ethernet and TCPIP protocols and by logging oncommanding active network components. In line with procedures perform contingency and scheduled reconfigurations, hardware and software maintenance, test and remedial activity, so as to minimise resource impact. Perform various housekeepingadministrative duties. Work to predefined schedules and service levels, actively participate in recommending technical and procedural improvements to benefit the service. Provide round the clock cover in a rotating shift pattern, with adequate information handover between shifts. Maintain a log of all relevant activities and events. Attend user meetings, briefings, user groups and workshops as required. Successful Candidate Do you think you are the person we are looking for? See below what experience or knowledge you should bring Decisiveness and accountability Fluency in English spoken and written A good understanding of IT networking WANLAN concepts, technology and troubleshooting Strong service ethic responsive and courteous when handling user calls Problem Solving aptitude PC literacy MS Office Products Familiarity with operational environments Teamplayer skills, ability to interface with technical and management personnel. The following would be seen as an asset Previous experience with remote operations of a network of unmanned satellite ground stations or with local operations and maintenance of a manned satellite ground station Sound understanding of ESTRACK ground stations functionality, configurations requirements, and operations constraints Interest in and ability to coach train other staff Some knowledge of VMS, Unix, Console Works, NetBackup, CDROM production, CiscoWorks, HPOV, CISCO Firewalls, QIP, MS Windows operating systems, ITSM tools A good understanding of IT security concepts, technology and best practices Knowledge of ITIL, certification a plus Knowledge of, or proven ability of linear faultfinding, diagnosis and resolution methodology. Note This is a 247 position candidates must be able to work rotating shifts. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About The Company Why should you join Serco ? At Serco not only is the nature of the work we do important, everyone has an important role to play. Meaningful and vital work Youll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated. A world of opportunity Youll be wholeheartedly supported with development and career progression Great people Youll become an integral member of a welldefined and supportive team who believe passionately in the value of our work. What we offer Chance to contribute to innovation in the public services sector A company passionate about diversity and inclusion Permanent employment with comprehensive Serco Benefits package. About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services. We are a team of 60,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks SercoInspire Gender, SercoEmbrace Multicultural, SercoUnlimited Disability and InSerco LGBT Networks. Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to be taken to our careers website Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. More at httpswww.serco.comeusectorexpertisespace httpswww.serco.comeucareerscareersinspace


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