Editorial comment: Jim Leman, who writes about finance and insurance issues for the auto industry, takes it a step further in this article written for Wards Auto by touting the benefits of online scheduling tools in dealership Service Departments.
Says Leman: At first, most dealership customers were reluctant to use online scheduling for service appointments. Now, they appear to expect it.
Online appointments and other scheduling technologies have been at dealership service departments disposal for some time. But they are gaining more widespread use for a variety of reasons. Those include technology advancements that have made them easier and more convenient for customers to use.
Leman specifies the value of online scheduling tools by talking with those in the know, experts who invented an online scheduling program, teach dealers about it at NADA University and those who use it in their dealerships. [Read more]The Article Online Scheduling Tools Create Efficiency in Fixed Ops appeared first on Automotive Digest.