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User Support Analyst
2015-03-05 15:05:30| Space-careers.com Jobs RSS
ACS is looking for the User Support Analyst with the following responsibilities act as first contact point for user tickets and phone calls which includes the routing, monitoring and escalation of Service Desk tickets document actions and interactions related to Service Desk calls or user requests installconfigureadministrate desktop and notebook systems hardware and operating system MS Windows installconfigureadministrate hardware peripherals printers, scanners, etc administer user IT accounts, manage user permissions provide first and second level user and technical support, particularly in the area of standard desktop applications Windows 7, Office 2007, Visio, Internet Explorer, etc administrate users in the EUMETSAT phone system , configure and set up the phones help Users to establish conference calls using a Videoconferencing System or WebEx contribute to the preparation of IT Information on the Intranet and Training Material including presentations viewgraphs, demonstrations and online training as well as provide coaching and one on one training to IT Users ACS has more than 30 years experience in delivering solutions for Earth Observation satellites Ground Segments. Based in Rome, Italy and in Darmstadt, Germany, we delivered systems currently in operation in 20 countries worldwide and have a long record of successful projects carried out for ESA, EUMETSAT, EMSA and many other Space Agencies and Research Centres. ACS recently established German subsidiary ACSD aims at better serving our customers based in Darmstadt area. ACS offers pleasant, international working environment at customer site very competitive salary attractive benefit package tailored on specific exigencies training and personal growth within ACS group, full support from a high technology company for relocation to Darmstadt. The IT User Support Analyst is required to have as a minimum Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload Knowledge of and minimum 3 years of experience in the installation, maintenance and troubleshooting of MS Windows 7, MS Office, MS Outlook, Visio, MS Project and Internet Explorer Experience in the installation and maintenance of mobile computing solutions e.g. VPN access, Notebooks, Remote Access, WLAN and iPhone Extensive experience in end user support in general. Experience in using a ticketing system like Remedy or HP OpenView Experience in performing user administration in MS Active Directory and MS Exchange Experience in using software distribution systems e.g. Novell ZENworks, MS SCCM Experience in maintaining users and phones in telephone systems Experience in using Videoconferencing Systems and Cisco WebEx The following knowledge shall be considered an advantage Experience in hardware installation, maintenance and troubleshooting desktop PC, notebooks, network printers, scanners Experience in a structured, ISO 9000 certified andor ITIL based information technology service environment Professional certification as MCP Windows 7 or any other professional certifications e.g. MCP MS Office, etc. Experience in providing 1st level support for SAP The working language for the position is English and therefore the consultant must be able to work effectively in this language. French andor German would be an advantage. Mandatory EU national or valid work permit for Germany CV in Europass format
Tags: support
user
analyst
support analyst
Rohde & Schwarz Presents Extremely Simple Verification Of eMBMS Capable User Equipment
2015-03-05 03:31:10| rfglobalnet News Articles
Network operators, chipset makers and user equipment manufacturers can now use the R&S CMW500 and R&S CMWcards graphical user interface (GUI) to verify the eMBMS functionality of mobile devices.
Tags: user
simple
equipment
extremely
IT User Support Analyst
2015-03-04 12:05:39| Space-careers.com Jobs RSS
HE Space is a successful international space company. For over 30 years, we have been supporting our customers with qualified experts in the field of engineering, science and administration. We are currently looking for an IT User Support Analyst to support our customer in Germany. IT User Support Analyst Key Tasks and Responsibilities Our customer is a European organisation providing weather and climaterelated satellite data, images and products for its users. As part of the Information and Communication Technology Systems team, you will have the following responsibilities Act as first contact point for user tickets and phone calls which includes the routing, monitoring and escalation of Service Desk tickets Installconfigureadministrate desktop, notebook systems and hardware peripherals Administer user IT accounts, manage user permissions provide first and second level user and technical support, particularly in the area of standard desktop applications Windows 7, Office 2007, Visio, Internet Explorer, etc Administrateconfigureset up users phone as well as helping to establish conference calls using a Videoconferencing System or WebEx Contribute to the preparation of IT information on the Intranet and training material including presentationsviewgraphs, demonstrations and online training as well as provide coaching and one on one training to IT Users. Skills Experience You will have the following qualifications and relevant experience Several years of experience in in the installation, maintenance and troubleshooting of MS Windows 7, MS Office, MS Outlook, Visio, MS Project and Internet Explorer Extensive experience in user support focusing on customer service under high workload Fluency in English is mandatory. This job is located in Darmstadt. We are looking for candidates who are available from May 2015 or as soon as possible thereafter. If you think you have what it takes for this job, please send us your CV together with a letter of motivation both in English and in Word to Ms Micheline Blisle at jobshespace.com, quoting job DEDSC2528 before 04Apr15. An exciting and dynamic international working environment awaits you! Please note Due to work permit restrictions for this position, please apply only if you are citizen of a European Union state or if you are eligible to obtain a work permit for Germany. Apply for this job
Tags: support
user
analyst
user support
IT User Support Analyst
2015-03-04 11:05:04| Space-careers.com Jobs RSS
About us SCISYS Deutschland GmbH provides professional engineering and consultancy services supporting space programmes and missions. We have a strong presence at ESOC and EUMETSAT, as well as serving all ESA sites and spacecraft primes. Our team is composed of university graduates and experienced professionals, comprising some of the most knowledgeable, dedicated and talented engineers across Europe. Our services cover the whole life cycle of space programmes from early concepts to operations. Our Space Division provides a dynamic, supportive and friendly atmosphere in which you are encouraged to lead with initiative. We support new ideas from our colleagues and are focused on innovation. Moreover, we actively manage your professional development, training and career progression. For the location in Darmstadt Germany we are looking for a IT User Support Analyst at EUMETSAT. Tasks The corporate ICT environment supports the generic office computing needs of EUMETSAT. It does not support any of the satellite control and operations activities nor satellite product generation and distribution, which are based on a separate, dedicated infrastructure. The major elements of the EUMETSAT corporate ICT environment are the user desktopslaptops and standard office applications the data centre MS file print servers, MS Windows application servers the Email and GroupWare System MS Exchange 2007 the network infrastructure LAN including network security and Internet connectivity. the phone system AlcatelLucent The User Support Analyst will report to the Service Desk Manager and work according to the teams agreed service levels, defined working practices and procedures. The User Support Analyst will have as a minimum the following responsibilities Act as first contact point for user tickets and phone calls which includes the routing, monitoring and escalation of Service Desk tickets Document actions and interactions related to Service Desk calls or user requests. Installconfigureadministrate desktop and notebook systems hardware and operating system MS Windows Installconfigureadministrate hardware peripherals printers, scanners, etc Administer user IT accounts, manage user permissions Provide first and second level user and technical support, particularly in the area of standard desktop applications Windows 7, Office 2007, Visio, Internet Explorer, etc Administrate users in the EUMETSAT phone system , configure and set up the phones Help Users to establish conference calls using a Videoconferencing System or WebEx Contribute to the preparation of IT Information on the Intranet and Training Material including presentations viewgraphs, demonstrations and online training as well as provide coaching and one on one training to IT Users Essential requirements The IT User Support Analyst is required to have as a minimum Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload Knowledge of and minimum 3 years of experience in the installation, maintenance and troubleshooting of MS Windows 7, MS Office, MS Outlook, Visio, MS Project and Internet Explorer Experience in the installation and maintenance of mobile computing solutions e.g. VPN access, Notebooks, Remote Access, WLAN and iPhone Extensive experience in end user support in general. Experience in using a ticketing system like Remedy or HP OpenView Experience in performing user administration in MS Active Directory and MS Exchange Experience in using software distribution systems e.g. Novell ZENworks, MS SCCM Experience in maintaining users and phones in telephone systems Experience in using Videoconferencing Systems and Cisco WebEx In addition, the following knowledge shall be considered an advantage Experience in hardware installation, maintenance and troubleshooting desktop PC, notebooks, network printers, scanners Experience in a structured, ISO 9000 certified andor ITIL based Information technology service environment Professional certification as MCP Windows 7 or any other professional certifications e.g. MCP MS Office, etc. Experience in providing 1st level support for SAP. Other Information Start date is forseen to be sometime in the 2nd quarter of 2015 The candidate must have a valid German work and residence permit or be an EU Citizen Fluency in English is mandatory To ensure your application reaches us please apply online at httpwww.scisys.dewowirarbeitenspacekarrierespacejobs.html
Tags: support
user
analyst
user support
Cobham Wireless TM500 Network Tester Enhances 4G User Experience By Accelerating Coordinated HetNets
2015-02-27 06:47:37| rfglobalnet Home Page
Cobham Wireless, formerly Aeroflex wireless business unit, has announced that the TM500 network tester family is helping mobile operators to accelerate the deployment of high capacity networks.
Tags: user
experience
network
wireless
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