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Tag: corporate service

Corporate IT Service Management

2018-02-14 12:24:22| Space-careers.com Jobs RSS

Description You will have the opportunity to support the management and coordination of the overall ESAs corporate IT services which are outsourced to overall service providers OSPs. The service model follows a structured process definition based on ITIL best practices. Management of these corporate IT services for the local ESAC customers in coordination with the ESA corporate service definition processes is the task of the ESAC Corporate IT Service Manager. In this context the OSP service delivery has to achieve customer satisfaction, SLA compliance and service continuity during transition processes. This position will be based in ESAC, Spain, Madrid. Tasks and Activities The scope of work will include Corporate IT ESAC site service delivery contract management and technical leadership for the local ESAC service team Corporate IT site customer and user relationship and partnership management Corporate IT ESAC site interface management with facility management, human resources, procurement, contracts and finance Corporate IT evolution projects transfer support to operations Lead engineering for local site specific corporate IT project developments. Currently ongoing projects are related to ESAC communications adaptations for events hosted at ESAC, ESAC mobile phone provider tender actions and ESAC security system connection to the corporate IT network. Effective communication with end users, customers and internal business partners at ESAC is a key requirement for the corporate IT service management tasks to be able communicate change and to foster good partnership relationships. Management support of the ESAC corporate IT infrastructure service delivery contracts in place and technical leadership for the delivery of the following services User workstations Windows PCs Macintosh IOS tablets MS Office IE Acrobat Firefox McAfee Client backup HP Mobile Information Protection Client encryption Sophos FileVault BitLocker Software distribution MS SCCM Printers Kyocera Messaging Collaboration IBM Notes, Domino, Connections, Mobile Connect, Sametime WebEx MS Sharepoint Virtualised workplace VMware Fixed, mobile and smart phone Alcatel IOS Android telephony SIP, VoIP IT helpdesk Local area network, wide area network, Internet services, videoconferencing, ESA network security ESA cloud services ESAC communication event support Skills and Experience The following skills and experience are mandatory You have a University degree of a relevant IT engineering discipline or equivalent, management qualification is desirable You have at least 5 years of relevant experiences in IT service delivery You have procurement or engineering experience of IT services Windows and MAC OS systems, client backup, LAN, WAN, Internet, telephony, cloud services, customer support helpdesk You possess ITIL best practices knowledge certification is desirable You have IT Project management expertise You are proactive, independent, results and goal oriented work approach You are customer oriented, able to detect and define new customer service opportunities You have excellent communication skills You have a good team spirit and leadership skills You are fluent in English in speaking and writing. The following skills would be highly desirable IT service delivery management You have a good knowledge of the ESAC site business requirements on corporate IT services PC, network, email, cloud, fixed and mobile telephony You have a good knowledge of the ESAC corporate IT service catalogue How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 28022018. Preference will be given to candidates eligible for an EU or national personal security clearance at the level of CONFIDENTIAL or above. About RHEA Group RHEA Group is a leading engineering consultancy firm with demonstrated expertise in space, system and secure software solutions. We attract skilled engineers, scientists and management professionals and offer a range of exciting career paths working alongside clients such as the European Space Agency, the European GNSS Agency, EUMETSAT and NATO.

Tags: service management corporate corporate service

Corporate IT Service Management at ESOC

2017-10-26 19:12:37| Space-careers.com Jobs RSS

Requirements University degree of a relevant IT engineering discipline or equivalent, management qualification is desirable At least 5 years of relevant experiences in IT service delivery PC Windows knowledge, MAC OS knowledge is desirable Procurement or engineering experience of IT services Windows and MAC OS systems, client backup, LAN, WAN, Internet, telephony, cloud services, customer support helpdesk ITIL best practices certification IT Project management expertise Soft skills required Proactive, independent, results and goal oriented work approach Customer orientation, able to detect and define new customer service opportunities Excellent communication skills Good team spirit and leadership skills Good English and German speaking and writing. Additional skills are desirable IT service delivery management Knowledge of the ESOC site business requirements on corporate IT services PC, network, email, cloud, fixed and mobile telephony Knowledge of the ESOC corporate IT service catalogue Italian speaking. Specific Tasks Corporate IT service management at ESOC covers the following responsibilities Corporate IT ESOC site service delivery contract management and technical leadership for the local ESOC service team Corporate IT site customer and user relationship and partnership management Corporate IT ESOC site interface management with facility management, human resources, procurement, contracts and finance Corporate IT evolution projects transfer support to operations Lead engineering for local site specific corporate IT project developments. Currently ongoing projects are related to ESOC communications adaptations for events hosted at ESOC, ESOC mobile phone provider tender actions and ESOC security system connection to the corporate IT network. ESAs corporate IT services are outsourced to overall service providers OSPs. The service model follows a structured process definition based on ITIL best practices. Management of these corporate IT services for the local ESOC customers in coordination with the ESA corporate service definition processes is the task of the ESOC Corporate IT Service Manager. In this context the OSP service delivery has to achieve customer satisfaction, SLA compliance and service continuity during transition processes. The corporate IT infrastructure is under continuous demand to be evolved in line with market developments and changing user needs. This evolution process is shared amongst all ESA sites. Effective communication with end users, customers and internal business partners at ESOC is a key requirement for the corporate IT service management tasks to be able communicate change and to foster good partnership relationships. Support to these tasks are required in this work package. This Work Package covers support requirements to the ESOC corporate IT service manager at ESOC. Services to be provided Management support of the ESOC corporate IT infrastructure service delivery contracts in place and technical leadership for the delivery of the following services User workstations Windows PCs Macintosh IOS tablets MS Office IE Acrobat Firefox McAfee Client backup HP Mobile Information Protection Client encryption Sophos FileVault BitLocker Software distribution MS SCCM Printers Kyocera Messaging Collaboration IBM Notes, Domino, Connections, Mobile Connect, Sametime WebEx MS Sharepoint Virtualised workplace VMware Fixed, mobile and smart phone Alcatel IOS Android telephony SIP, VoIP IT helpdesk Local area network, wide area network, Internet services, videoconferencing, ESA network security ESA cloud services ESOC communication event support Established ESA corporate service contracts are in place to prepare ESA IT service solutions ready to be applied for ESOC users. A local field support service team at ESOC is available to deliver end user services. Monthly status and progress reporting shall be provided to the ESOC corporate IT service manager.

Tags: service management corporate service management

Corporate IT Service Manager

2017-10-19 11:12:39| Space-careers.com Jobs RSS

Corporate IT Service Manager, Ref no 17 15343 Terma The hightech and innovative Terma Group develops products and systems for defence, nondefence and security applications, including command and control systems, radar systems, selfprotection systems for aircraft and vessels, space technology, and aerostructures for the aircraft industry. Terma is headquartered at Aarhus, Denmark. Internationally, Terma has subsidiaries and operations in The Netherlands, Germany, United Kingdom, United Arab Emirates, India, Singapore and the U.S. The Space Business Area contributes with missioncustomized software and hardware products including power systems and star trackers as well as services to support a number of inorbit pioneering European scientific and Earth observation satellite missions. Additionally, Terma is contracted for the development and delivery of software and hardware systems and services for numerous ongoing and future European, and international missions. Terma Space operates out of Denmark, The Netherlands, Germany, and the UK. Job description For our customer, ESAESTEC, we are seeking to recruit an experienced Corporate IT Service Manager to work at ESOC in Darmstadt, Germany. Responsibilities ESAs corporate IT services are outsourced to overall service providers OSPs. The service model follows a structured process definition based on ITIL best practices. Management of these corporate IT services for the local ESOC customers in coordination with the ESA corporate service definition processes is the task of the ESOC Corporate IT Service Manager. In this context the OSP service delivery has to achieve customer satisfaction, SLA compliance and service continuity during transition processes. The corporate IT infrastructure is under continuous demand to be evolved in line with market developments and changing user needs. This evolution process is shared amongst all ESA sites. Effective communication with end users, customers and internal business partners at ESOC is a key requirement for the corporate IT service management tasks to be able communicate change and to foster good partnership relationships. Specific tasks will include Task 1 Corporate IT ESOC site service delivery contract management and technical leadership for the local ESOC service team Task 2 Corporate IT site customer and user relationship and partnership management Task 3 Corporate IT ESOC site interface management with facility management, human resources, procurement, contracts and finance Task 4 Corporate IT evolution projects transfer support to operations Task 5 Lead engineering for local site specific corporate IT project developments. Currently ongoing projects are related to ESOC communications adaptations for events hosted at ESOC, ESOC mobile phone provider tender actions and ESOC security system connection to the corporate IT network. Task 6 Management support of the ESOC corporate IT infrastructure service delivery contracts in place and technical leadership for the delivery of the following services User workstations, Client backup, Client encryption, Software distribution, Printers, Messaging Collaboration, Virtualised workplace, Fixed, mobile and smart phone, IT Helpdesk, Local area network, wide area network, Internet services, videoconferencing, ESA network security, ESA cloud services, ESOC communication event support. Established ESA corporate service contracts are in place to prepare ESA IT service solutions ready to be applied for ESOC users. A local field support service team at ESOC is available to deliver end user services. Monthly status and progress reporting shall be provided to the ESOC corporate IT service manager. This is a full time position located in Darmstadt, Germany. The requested start of work is January 2018. Qualifications Competencies The successful candidate will have University degree of a relevant IT engineering discipline or equivalent, management qualification is desirable At least 5 years of relevant experiences in IT service delivery PC Windows knowledge, MAC OS knowledge is desirable Procurement or engineering experience of IT services Windows and MAC OS systems, client backup, LAN, WAN, Internet, telephony, cloud services, customer support helpdesk ITIL best practices certification IT Project management expertise Soft skills required Good English and German speaking and writing. Proactive, independent, results and goal oriented work approach Customer orientation, able to detect and define new customer service opportunities Excellent communication skills Good team spirit and leadership skills Additional skills are desirable IT service delivery management Knowledge of the ESOC site business requirements on corporate IT services PC, network, email, cloud, fixed and mobile telephony Knowledge of the ESOC corporate IT service catalogue Italian speaking. What can Terma Offer? At Terma we consider skilled employees, enthusiasm, and job satisfaction as the very foundation of our success and as a prerequisite for the development of the bestinclass solutions that Terma provides. We lead the way in applying new technology, offering a wide range of growth opportunities for each individual, and emphasizing mutual respect across the board in our workplace. Terma offers you a pleasant working environment at the customer site, where you will be able to take on challenging tasks and responsibilities in a highly professional company. Great opportunities for training and personal development Working in an inspiring advanced technical environment International and cosmopolitan working atmosphere An employment contract with an attractive package with extralegal benefits Highly competitive salary Financial support and advice on relocation if applicable Recruitment is depending on successful selection by the customer. Additional information To ensure that your application will reach us and is properly processed please apply through the Apply link below. Include an uptodate Curriculum Vitae and a Cover Letter highlighting your background and expertise as well as earliest date of availability. For further information, please contact Mrs. Raluca Moise by telephone 49 6151 86005 0 or by email recruitment.determa.com. Closing date November 14th 2017 Please note the following Legal Security requirements Applicants must hold all appropriate permits to work in the EU. Applicants are required to provide a copy of their IDpassport and degreehigher education certificate. Terma will validate the certificate with the issuing authority. A Certificate of Good Conduct or equivalent will be applied for at commencement of employment.

Tags: service manager corporate corporate service

Corporate IT Service Support

2014-03-11 15:36:16| Space-careers.com Jobs RSS

RHEA is currently recruiting Corporate IT Service Support to provide onsite support to our client, based in Darmstadt, Germany. Tasks and Activities Your primary tasks and activities may include Supporting onsite IT service delivery notably through handling request authorisations, user info note approvals, user complaint escalations and change request Reviewing monthly status, performance, capacity reports against contractual Service Level Agreements Reviewing Units of Charge reports against Cursa ordered quantities Answering user information and service requests Defining operational procedures for site service management coordination activities Defining and providing followup implementation of new customer service requirements Monitoring and responding to service alerts Reviewing operational and architectural design documentation in support of service handover Assisting, supporting and liaising with the service provide for the phasein of the new support contract Supporting and overseeing move to new facilities Ensuring compliance of work performed with Health and Safety Regulations Skills and Experience You must possess the following skills and experience Minimum of 5 years experience in an IT support environment for a mediumlarge organization Proven experience with HWSW and AV infrastructure maintenance and procurement Demonstrated excellence in the management and provision of Corporate IT services more particularly LAN infrastructure, IP telephony, printing and fax services, video conferencing and WiFi Excellent communication skills Ability to work within a team environment, with a customer oriented attitude ITIL Best Practices Foundation Certificate Fluency in English The following skills would be highly desirable. Prior knowledge and experience of the ESOC business requirements and IT service catalogue How to Apply Looking to take your career to the next level? Interested applicants should submit their CV and Cover Letter to RHEAs Recruitment team at careersrheagroup.com no later than 280314. We look forward to hearing from you!

Tags: service support corporate corporate service

BIFM Corporate Member Monthly Event - 'TFM, Single Service or Insourced?'

2014-01-16 10:33:00| BIFM News

BIFM asks the industry to consider the service and benefits of the particular FM model they offer and how their model is best leant to each individual FM specialism.

Tags: service member single event

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