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Tag: satisfaction
Awareness and Participation in Electric Utility Offerings Increases Overall Satisfaction
2013-07-24 04:22:00| Transmission & Distribution World
While many electric utility companies provide programs to help their customers manage their energy costs, a large percentage of their customers are not aware of the programs available to them, according to the J.D. Power 2013 Consumer Engagement Study. read more
Tags: overall
electric
increases
satisfaction
Price and Billing are Primary Drivers of Increased Customer Satisfaction with Utilities
2013-07-17 20:51:00| Transmission & Distribution World
Despite ongoing severe weather across the United States resulting in longer outage periods per event, customer satisfaction with residential electric utilities has increased substantially from 2012 driven primarily by improvements in billing/payment, price and outage communications. read more
Tags: with
price
customer
primary
2013 Salary and Job Satisfaction Survey: The Gloom Index Recedes
2013-07-08 09:00:59| Food Processing
Wage increases averaging 2.65 percent and an easing of job-security concerns suggest food professionals and the industry are getting back on track.
Tags: index
job
survey
satisfaction
I can't get no smartphone satisfaction
2013-07-04 02:00:00| Total Telecom industry news
U.K. survey finds users tire of their 'flagship' device just six months into a lengthy new contract, creating churn implications.
Tags: no
satisfaction
smartphone
Satisfaction with Price Is Higher Among Retail Electric Customers Than Local Utility Customers
2013-07-02 16:23:00| Transmission & Distribution World
Among retail electric provider residential customers, 41 percent have taken action in the past year to either switch providers, renew with their current retail provider, or sign up for retail service for the first time, with a majority citing price competition as a primary reason for taking action, according to the J.D. Power 2013 Retail Electric Provider Satisfaction Study. read more
Tags: price
local
higher
customers
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