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Consumer Goods and Services
LinkedIn accused of using private messages to train AI
2025-01-23 05:16:46| BBC News | Business | UK Edition
The lawsuit alleges LinkedIn tried to conceal its actions but the firm says the claims are false.
Category: Consumer Goods and Services
'I got a credit card as I lost winter fuel payment'
2025-01-23 01:02:56| BBC News | Business | UK Edition
Pensioners who lost winter fuel money after government changes tell the BBC the last few months have been a struggle.
Category: Consumer Goods and Services
EU 'could consider' UK joining pan-Europe customs area
2025-01-23 01:01:15| BBC News | Business | UK Edition
The UK re-joining the Pan-Euro-Mediterranean Convention is up for discussion in reset talks, says Maros Sefcovic.
Category: Consumer Goods and Services
Information Technology
August 6 Workshop on Voter Registration Databases
2025-01-12 03:08:18| Computer Science and Telecommunications Board
CSTB will hold a workshop on the deployment of statewide voter registration databases....
Category: Information Technology
CSTB Report Recommends Research to Stay Ahead of Online Hackers
2025-01-12 03:08:18| Computer Science and Telecommunications Board
A broad research agenda that includes traditional, problem-specific studies as well as unconventional ideas is necessary to combat current and future cybersecurity threats, says a new report....
Category: Information Technology
CSTB Releases Report on Software for Dependable Systems
2025-01-12 03:08:18| Computer Science and Telecommunications Board
This report recommends an evidence-based approach to achieving justifiable confidence in and greater dependability of software...
Category: Information Technology
Telecommunications
Convera Reimagines its Customer Service with AI
2025-01-20 17:08:05| The Webmail Blog
Convera Reimagines its Customer Service with AI caro2698 Mon, 01/20/2025 - 10:08 Convera Reimagines its Customer Service with AI: Highlights from the AWS re:Invent Presentation January 20, 2025 by Rackspace Technology Staff Convera, a global FinTech leader, was facing a major IT challenge transforming its customer support for its 26,000 clients across 200 countries. Its approach was to reimagine its IT operation. Its technology solution was generative AI. Facing a major migration to Amazon Web Services (AWS), the company partnered with Rackspace Technology to achieve its vision. Reaching its ambitious IT operation goal began with redesigning its email support services, which spanned a complex 130 mailboxes and multiple workflows. At AWS re:Invent 2024, two Rackspace Technology leadersTravis Runty, CTO of Public Cloud, and Vikram Reddy Kosanam, Sr. Director of Data, Analytics & MLjoined Sudipto Das, Converas VP of Engineering, to discuss how the project delivered transformative results using generative AI. Together, they highlighted how Convera streamlined processes, automated workflows, and improved customer experiences. Convera launches its IT reimagination journey We called the redesign of our IT operations the reimagination journey, explained Das. Our entire journey is more than just upgrading our technology. It's about rethinking how we do our business, including looking at our current business processes and reimagining them in ways that better serve our customers and help our company prepare for the future. The FinTech company started its IT redesign by focusing on email support services, which spanned 130 mailboxes. Its reimagination project included streamlining email communications into a workflow-based case management system. Converas goals for the project: Fewer mailboxes Automated email action summarization Automated email case classification including PII data redaction Automated email case management ticket creation Results delivered by the end of the project: 100% automated case creation using metadata 95% reduction in mailboxes from 130 to just three 82% accuracy in email classification by case type and subtype (after redacting PII data) and summarization for next actions Leveraging the power of generative AI Das gives credit to generative AI, AWS and its Rackspace partnership for its success. Choosing the right technology was the biggest decision we had to make, said Das. Generative AI was the only solution that could deliver what we needed, including handling thousands of emails from different countries, regions, languages, customer types and case types. Convera was able to leverage the deep experience of Foundry for AI by Rackspace (FAIR) and launch its AI project quickly. We chose both AWS and Rackspace for similar reasons, said Das. Its about the speed of execution. For technology support, we needed a partner who could quickly create a proof of concept, prove the value of the project and take it to the next stage. The Rackspace team brought excellent AI experience, and they worked well with our internal engineers to execute the project and help us achieve our goals. Hear more about how the team successfully implemented an AI-driven solution that delivered stellar results in our on-demand presentation including details of the technology execution, lessons learned and Converas future AI reimagination plans. Recent Posts Convera Reimagines its Customer Service with AI: Highlights from the AWS re:Invent Presentation January 20th, 2025 How to Manage and Optimize the Chaos of Cloud Operations January 17th, 2025 Three Benefits of Embracing a FinOps Approach to Cloud Management December 16th, 2024 How Are You Planning to Strengthen Cybersecurity in 2025? December 11th, 2024 Data sovereignty: Keeping your bytes in the right place December 6th, 2024 Links Rackspace Insights FAIR AI Insights Newsroom Investor Relations Media Kit
Category: Telecommunications