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Service Manager
2018-10-29 15:28:40| Space-careers.com Jobs RSS
Serco is a specialist at delivering vital services on behalf of European, National and Local Governments. Serco Europe employs a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK. Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. For our activities in ESOC, we are currently looking for a Service Manager. Package description Full details on application. Relocation assistance provided if applicable. Main responsibilities The position is responsible for the services we provide to ESA for the operational IT infrastructure, the control centres and the monitoring and control of the ground station network at the European Space Operations Centre ESOC in Darmstadt. The Service Manager position is the most senior onsite representative of the service. He or she is responsible and accountable for the overall service provision and management of all Serco staff on the contract. The Service Manager is responsible for ensuring the overall quality of the service and acts as the formal interface to the customer. Additional responsibilities include Ensure the service always meets or exceeds all PIs, KPIs and contractual conditions. The overall management of all staff on the contract. Comprehensive stakeholder management. Ensuring an integrated service approach, service innovations and evolution. Ensuring that all staff are properly equipped to carry out their roles. The provision of advice on emerging technologies and trends. Planning of staff training. Regular and ondemand reporting statistics. Chair of the monthly and annual Service Review Meetings. Responsibility for compliance with legal obligations, standards and the Serco management system. Quality management. Customer and user satisfaction. Organic growth of the contract. Risk management. Financial planning forecasting. Ideal candidate The successful candidate shall meet the following requirements Excellent command of English, both written and spoken German or French a plus. University degree Computer Sciences, Business Administration or equivalent. Indepth service management experience in complex service environments. Strong knowledge of ITIL processes, certification a plus. Project Management experience, Prince2, AgilePM or PMP certification preferred. Indepth experience with IT services in critical operational environments. Very good knowledge of current IT infrastructure technologies and trends networks, storage, virtualisation, cloud, etc.. Space business experience a plus but not required. Leadership skills and people management experience in an international environment. Financial budgeting planning knowledge a plus. Problem Solving aptitude. Ability to work independently selfmotivate. Excellent communication skills, convincing personality. PC literacy MS Office Pro, MS SharePoint, Lotus Notes. Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About the company Serco Services GmbH, part of the Serco group, A FTSE250, Multinational Service Provider with over 50,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you.
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Category:Transportation and Logistics