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Tag: call center
AT&T strikes tentative labor agreement with retail, call center employees in Southwest
2016-03-01 01:36:22| Telecom - Topix.net
AT&T and a union that represents employees who work in stores and call centers in the Southwest have agreed to a labor contract over wages and pensions. Dallas-based AT&T announced today that it's struck a tentative labor agreement with a union that represents nearly 10,000 employees in the Southwest.
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agreement
retail
Centurylink Closes Sioux City Call Center
2016-01-20 21:32:50| Telecom - Topix.net
The last 47 workers at the CenturyLink call center in Sioux City have lost their jobs with the center's closing. CenturyLink announced in October that it would close the center, which at one time had more than 400 workers.
Is Your Call Center Frustrating Customers?
2015-11-10 12:57:23| IT Services - Topix.net
Do employees at your customer service call center feel like they're dealing with more frustrated customers than ever before? New research from Mattersight offers some insights into why this might be. According to Mattersight, more than two-thirds of customers who speak to call center reps feel frustrated before they even place a call.
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call
customers
call center
AT&T to cut 200 wireline call center jobs at its Houston facility
2015-10-06 20:08:57| Telecom - Topix.net
AT&T is laying off 200 wireline workers in its Houston call center facility that are charged with taking consumer collection calls for its traditional voice and U-verse video and broadband services. The service provider said that the volume of calls at its Houston center had been declining.
Marken Launches Investigator Survey Call Center
2015-07-29 19:52:54| Logistics - Topix.net
Marken, the leading clinical logistics organization , has launched a survey call center to contact clinical investigator sites throughout Latin America. The launch is the first of its kind in the clinical logistics industry.
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launches