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Tag: support administrative
SAP MMSD Support for End Users, Projects Administrative Coordination 1413026
2014-03-24 15:37:17| Space-careers.com Jobs RSS
Solenix is specialized in the provision of highquality software engineering, technical consulting and operations services in the aerospace domain. This vacancy note concerns an onsite consulting position at ESTEC in Noordwijk in The Netherlands. SAP MMSD Support for End Users, Projects Administrative Coordination 1413026 Job Description ERP 2005 SAP modules in use at EUMETSAT are FI, COPS, HR, MM, SD, Public Sector Management Funds Management. The current EUMETSAT SAP implementation includes for MMSD the following elements SRM functionality for procurements integrated with EUMETSATs SAP Portal. Universal Work List for approval of the business transactions. MMSD ERP backend functionality is integrated into FI and Funds Management. Major areas of functionality usage are currently procurement, elements of Inventory Management and Plant Maintenance, Sales OrdersDeliveries and Sales Contracts for Licence Management and Member States Contribution Management, Customer Service for Data User Management. EUMETSAT is continuously carrying out and implementing smaller process andor functionality enhancements, including also custom developed portal applications or workflow enhancements. Further, a SAP BO project has been started, also covering MMSD related reporting aspects. The current number of EUMETSAT SAP users is estimated to be ca. 600, including staff and consultants. SAP users are grouped into three categories Employee Users. These users use the SAP Portal for accessing the information, e.g. procurement inquiry, and in the future also for end user reporting. Workflow and Reporting Users, who mainly view SAP data and participate in workflow, i.e. electronic approval loop of certain transactions, e.g. SRM Shopping Carts, Purchase Orders, invoices, Sales Orders and Contracts. Most of these users also use SAP for reporting purposes. Professional Transactional Users, who enter and maintain data and transactions directly in SAP ERP. It is not expected that the key person will provide support in areas where a high degree of specialisation is expected, such as Funds Management integration. On the other hand it is expected that the key person is sufficiently knowledgeable in nonMMSD subjects to be able to support end users on generic non MMSD related topics, such as reporting, printing, workflow handling, etc. and to act as backup to SAP End User Support Consultants in the area of SAP HR and Financials. The role of the key person will be 1. To support the implementation of MMSD related enhancements and SAP BO rollout, by Conducting activities such as testing of new functionality, supporting pilot implementations, rollouts and similar activities in a continuous improvement environment and providing respective feedback, Supporting Business Process Experts in testing for technical upgrades including Support and Enhancement Packages, Supporting the Business Process Expert Coordinator in enhancement coordination related activity, such as workshops, meetings, etc. 2. To support daytoday operation of the EUMETSAT SAP System with emphasis on MMSD related topics by Providing second level support to EUMETSAT endusers in the use of the mySAP system. This will mainly involve providing guidance on navigation and assisting users who are not familiar with SAP, however first level support, particularly in areas supported by SAP Portal and workflows functionality is expected, Providing second level functional support to EUMETSAT Service Desk members, especially in identifying the root cause of the problem in close cooperation with 3rd level support, the SAP Business Process Experts and SAP functionality consultants, user error, client setup, SAP Bugs, Customisation errors, missing authorisations etc., and resolve the call if direct enduser support is required, Establishing a knowledge base for end users and EUMETSAT Service Desk of the resolutions to commonly experienced issues questions, calls etc. If necessary, carrying out the initial testing of changes in the test system prior to user acceptance. 3. To facilitate the coordination and communication of changes in the functionality of the SAP system with emphasis on MMSD due to bugs, enhancements, and daily production support. This role is instrumental in helping the SAP Business Expert Group and SAP Consultants to maintain and refine the internal SAP Change Management Process. This role will include the following tasks, as a minimum Monitoring controlling, communicating and tracking the registered bugs with SAP Business Process Experts, SAP Consultants and System Administrators until bug closure. Monitoring the transport requests provided for the resolution of bugs or changes to the system, Initiating the change management process by collecting change details and creating the related change management forms for the changes to the system functionality, Identifying testing, documentation, and training materials that may be affected by system changes with the Business Process Experts BPEs and following up the implementation of the required changes to the affected documentation, including supporting BPEs in the documentation activity. 4. To support enduser and process related documentation and training processes with special emphasis on MMSD by Highlighting end user training needs in the area of MMSD, Coordinating MMSD related end user training initiated via the SAP Business Process Experts, direct requests or as a result of Service Desk action, including training reports and training material, Providing ad hoc and scheduled end user training in cooperation with the SAP Business Process Experts or as part of the EUMETSAT induction programme, Coordinating and followingup changes to enduser documentation, process documentation, test documentation etc. The key person is also expected to support the Business Process Expert Coordinator in administrative tasks such as preparation of bug reports and other types of statistics and to increase hisher knowledge of the EUMETSAT processes and decrease the dependence on the SAP Business Process Expert Group. Required Skills and Experience University degree or equivalent in a related discipline. Experience of working in a SAP Support Team with emphasis on MMSD and respective portal applications, preferably in a public sector organisation comparable to EUMETSAT, with involvement in a continuous improvement process, Prior experience in coordinating tasks between a high number of internal and external people, such as bug followup, training coordination and documentation followup, Proven experience in providing enduser support 1st or 2nd level, and proficiency in using the mySAP ERP and portal SRM and workflow functionalities, preferably the mySAP ERP for the public sector, Experience in providing end user training in the areas of SAP navigation, workflow and SRM on SAP portal, Basic understanding of SAP workflow concept and models and the ability to review and trace workflow logs and errors, Proficiency in use of Microsoft Office Tools, especially Microsoft Word and Excel. Ability to communicate effectively verbally and in writing. Fluency in English. Desirable Skills and Experience Basic understanding of SAP Financials and HR functional Modules FICO and PSM, HR functionalities such as time management, organization management, recruitment and learning. Knowledge of incident and change management fundamentals and principles, preferably having used processes conforming to the ITIL standard for IT Service Management. The ability to prioritise, plan, and resolve conflicts, The ability to manage multiple assignments, The ability to work in a team environment, The ability to consistently meet deadlines. Knowledge of French. Work Location Darmstadt, Germany Dates Application Deadline 28 April 2014 Start of Work 01 August 2014 Important Notes Before applying to this position, please read the page Notes to Applicants on the Solenix website under Career. Applicants must be EU citizens or have a valid work and residence permit in the Netherlands. Security, identity and reference checks on the candidates are part of the recruitment process. Job Application Please send your applications electronically to careersolenix.ch before the application deadline 28 April 2014 Learn more about us in Facebook
Tags: support
end
users
projects
SAP Support, Projects and Administrative Coordinator
2014-03-24 13:40:30| Space-careers.com Jobs RSS
Thorn SDS is looking for a candidate to provide SAP MMSD Support for End Users along with Project and Administration Coordination. The successful candidate will support the daytoday operation of the SAP System with emphasis on MMSD related topics, support the implantation of MMSD related enhancements and SAP BO rollout, to facilitate the coordination and communication of changes in the functionality of the SAP system with emphasis on MMSD. Thorn SDS is an AUG registered business with a local bilingual English German support team in Darmstadt. We specialise in the supply of staff and services into the space and security sectors and are particularly interested in speaking to existing contractors at EUMETSAT that may be searching for a cost effective employment partner. Our business culture is based on recognising the value and potential of our staff and acting at all times as a professional and supportive employer. The key candidate shall have knowledge and experience in all of the following Experience of working in a SAP Support team with emphasis on MMSD and respective portal applications. Experience in coordinating tasks between a high number of international and external people, such as bug followup training, training coordination and documentation followup. Proven experience in providing enduser support 1st or 2nd level, and proficiency in using the mySAP ERP and portal SRM and workflow functionalities. Experience in providing end user training in the areas of SAP navigation, workflow and SRM on SAP portal. Basic understanding of SAP workflow logs and errors. Proficiency in the use of Microsoft Office Tools Microsoft Word and Excel in particular Basic understanding of SAP Financials, HR functional modules and HR functionalities such as time management, organisation management, recruitment and learning would be considered to be advantageous. Knowledge of incident and change management fundamentals and principles preferably using processes conforming to the ITIL standard for IT Service Management would also be considered to be advantageous. The working languages for this position is English and French, therefore all applications must have a good working knowledge of either English or French. German would be considered advantageous. We are offering an attractive salary along with support for relocation and resettlement where appropriate plus other benefits.
Tags: support
projects
administrative
coordinator
Administrative Office Support and Internal Project
2014-01-17 13:38:31| Space-careers.com Jobs RSS
A Spanish leader company in Aerospace Engineering and Scientific services with more than 45 years of experience working for NASA and 35 years working for ESA seeks a candidate for a postion of Administrative Office Support and Internal Project. Specific Tasks Under this work package the contractor shall support the Earth Observation Directorate, primarily assigned to the MetOpSG project. Heshe will support the Programme Manager in managing the programmes internal project structures followup of project milestones in liaison with projects leaders integrate and provide overview of resource requirements interface with the project controller as required. Coordinate with and act as backup for Administrative Assistant to MetOp and Sentinel5 projects. Develop and maintain the integrated planning of the programme resources and calendar. Build up and maintain an office internal documentation system. Integrate all actions for the programme into a single action item list and ensure that the actions are being discharged in coherence with established procedures. Act as a point of contact for all documentationadministrative tools e.g. DMS, RID system, action item database, etc. used in the programme. Data collection and extraction from various Corporate applications e.g. SAP, PRISMA and from various internal sources and data consistency checking and coherence analysis. Prepare and assist in producing financial and programmatic status reporting as required. Assist in the preparation of project audits if and when required. Support users for retrieval of documents from local DMS, DMSs from external partners andor industry, out of paper archives, other sources like ESTEC library, scanned documents on CDROM or via internet, etc. Related support to project reviews. Compile the inputs from the responsible contributors for monthly reports and Quarterly Status Reports, for review and finalisation by the Programme Manager. Write the minutes of the internal management meetings, integrating the various inputs from the team leads. End to end responsibility for the management of promotional items linked to launch campaigns and ESA missions need assessment up to definition of distribution in close coordination with the respective external project managers. Tasks related to documentation management, distributionregistration of mail and documents. Analyse incoming correspondence and documentation and manage distribution of outgoing correspondence and documentation. Provision of various logistic support to the programme. Daytoday support to Unit personnel regarding travel arrangements, leave management, coordination of training. Dealing with incoming telephone calls and information requests. Organisation of agenda and of meetings. Room and resource bookings for meetings andor events falling under the responsibility of the Unit. The Contractor is expected to be or become familiar with the Agencys internal informatics tool needed for the conduct of hisher tasks. Requirements Proficient in MS Office packages with experience of high level Project Administration. Knowledge of ESA administrative and financial processes is a definite advantage. Highly proficient in modern planning and project control tools, office automation software and databases, such as MS Office including Excel. Experience with SAP is an advantage. Excellent planning and organisation skills and attention to detail. Good communication skills. Ability to work both autonomously and as part of a team within the boundaries of assigned tasks and a stringent schedule Initiative and motivation to perform to high standards in a demanding environment. Ability to establish and maintain effective working relationships with the outside world. Fluent in the English language spoken and written. Knowledge of another European language is an asset. Applications Interested candidates should send cv and cover letter to curriculumisdefe.es by 5th febreaury 2014. The Job code must be included on the subjet.
Tags: support
office
project
internal
Administrative Office Support and Internal Project Support
2014-01-16 17:36:41| Space-careers.com Jobs RSS
RHEA the fastest growing leading Belgian SME providing system engineering solutions and professional engineering services to the international space industry is recruiting experienced engineering support for a full time position based in the area of Noordwijk, The Netherlands. Description The candidate shall support the Earth Observation Directorate, primarily assigned to the MetOpSG project. Heshe will support the Programme Manager in managing the programmes internal project structures followup of project milestones in liaison with projects leaders integrate and provide overview of resource requirements interface with the project controller as required. Coordinate with and act as backup for Administrative Assistant to MetOp and Sentinel5 projects. Develop and maintain the integrated planning of the programme resources and calendar. Build up and maintain an office internal documentation system. Integrate all actions for the programme into a single action item list and ensure that the actions are being discharged in coherence with established procedures. Act as a point of contact for all documentationadministrative tools e.g. DMS, RID system, action item database, etc. used in the programme. Data collection and extraction from various Corporate applications e.g. SAP, PRISMA and from various internal sources and data consistency checking and coherence analysis. Prepare and assist in producing financial and programmatic status reporting as required. Assist in the preparation of project audits if and when required. Support users for retrieval of documents from local DMS, DMSs from external partners andor industry, out of paper archives, other sources like ESTEC library, scanned documents on CDROM or via internet, etc. Related support to project reviews. Compile the inputs from the responsible contributors for monthly reports and Quarterly Status Reports, for review and finalisation by the Programme Manager. Write the minutes of the internal management meetings, integrating the various inputs from the team leads. End to end responsibility for the management of promotional items linked to launch campaigns and ESA missions need assessment up to definition of distribution in close coordination with the respective external project managers. Tasks related to documentation management, distributionregistration of mail and documents. Analyse incoming correspondence and documentation and manage distribution of outgoing correspondence and documentation. Provision of various logistic support to the programme. Daytoday support to Unit personnel regarding travel arrangements, leave management, coordination of training. Dealing with incoming telephone calls and information requests. Organisation of agenda and of meetings. Room and resource bookings for meetings andor events falling under the responsibility of the Unit. The Contractor is expected to be or become familiar with the Agencys internal informatics tool needed for the conduct of hisher tasks. Profile Proficient in MS Office packages with experience of high level Project Administration. Knowledge of ESA administrative and financial processes is a definite advantage. Highly proficient in modern planning and project control tools, office automation software and databases, such as MS Office including Excel. Experience with SAP is an advantage. Excellent planning and organisation skills and attention to detail. Good communication skills. Ability to work both autonomously and as part of a team within the boundaries of assigned tasks and a stringent schedule Initiative and motivation to perform to high standards in a demanding environment. Ability to establish and maintain effective working relationships with the outside world. Fluent in the English language spoken and written. Knowledge of another European language is an asset. Location Noordwijk, The Netherlands Application deadline 07022014 If you are interested, please send your Word format CV as well as a Cover Letter to Vanessa Lewis, Senior Recruiter at careeropportunitiesrheagroup.com Please do not hesitate to contact us for more information. RHEA provides you with an attractive employment package based on the candidates experience, the opportunity to build experience in the space sector and to grow within an international company. RHEA is an independent Space Engineering Consulting and Software company that offers knowledgebased services and innovative solutions to the space industry. Our technical expertise is coupled with the provision of software tools for both Space and Ground segments. For the past 18 years RHEA has supported over 40 space missions, including comet chasers, planetary and Moon missions, deep space astronomy experiments to understand the fundamental laws of physics, climate monitoring, meteorology, navigation and communications. Rhea is the market leader for MOIS solutions and procedure management systems. Rhea has successfully brought together engineers and scientists from 13 nationalities to support its clients across 7 European countries, Canada and the USA.
Tags: support
office
project
internal
Administrative Support to the Senior Scientific Advisor
2013-12-18 13:35:28| Space-careers.com Jobs RSS
HE Spaceis a successful international space company. For over 30 years, we have been supporting our customers with qualified experts in the field of engineering, science and administration. We are currently looking for Administrative Support to the Senior Scientific Advisor to support our customer in the Netherlands. Administrative Support to the Senior Scientific Advisor Key Tasks and Responsibilities In this role you will be working in the Directorate of Science at ESAESTEC and have the following responsibilities Daytoday support to Unit personnel regarding business travel arrangements, leave management, coordination of training Dealing with incoming telephone calls and information requests Analysing incoming correspondence and documentation and managing distribution of outgoing correspondence and documentation Provision of various logistic support to the Unit Ordering of office supplies and maintenance of stationery Administration and handling of shipment of goods and express mail Tasks related to documentation management Maintaining documents libraries for the Unit, including maintenance of change log, distribution lists, issue information notes to concerned users Maintaining and following up actions lists for the Unit and taking minutes of meetings as required Participation in the organisation of events e.g. workshops, conferences as required. Skills Experience You will have the following qualifications and relevant experience University degree or secondary education in a relevant discipline Familiarity with modern electronic office automation tools e.g. Microsoft Office suite Documentation management and use of related tools and techniques in relation to the concerned activities Excellent organisational and communication skills coupled with attention to detail Experience using Apple Macintosh systems and the OS X operating system would be an asset Familiarity with ESA working environment in a similar position would be an advantage Fluency in English is mandatory knowledge of another European language is an advantage. This job is located in Noordwijk.We are looking for candidates who are available from March 2014 or as soon as possible thereafter. If you think you have what it takes for this job, please send us your CV together with a letter of motivation both in English and in Word to Ms Julia Niehaus at jobshespace.com, quoting job reference NL2161before 24Jan14. An exciting and dynamic international working environment awaits you!
Tags: support
senior
scientific
administrative