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Controller, Customer Service Delivery

2015-02-12 14:05:14| Space-careers.com Jobs RSS

Controller, Customer Service Delivery mf 8 months fixedterm contract with perspective for permanent position Ref SES0531 Region Europe Location Luxembourg Betzdorf Company SES Category Other Engineering Technical Position Staff Published 20150212 Context The team of Network Operations Controllers work in the Digital Network operations centre DINO at Betzdorf. They are responsible for ensuring smooth operation of the Network by monitoring and controlling all TV, Radio and Data services transmitted on the SES Satellite Network and ensuring correct operation and quality of the uplinks from Betzdorf and around the world. They work a shift pattern covering 247 operations. Responsibilities Maintain services to the highest possible standards, considering primarily service availability and quality of transmission, though the use of automatic and manual monitoring and analysis systems Performing and coordinating traffic recovery and troubleshooting with external uplinkers, customers and their representatives and SES Technology engineering and station support staff Operating and configuring the encoding and multiplexing systems for services originating in Betzdorf Produce accurate reports for customers on all incidents affecting transmission Report on all activity to General Manager, Customer Service Operations Perform regular In Orbit Tests of satellite transponders Perform occasional use accesses and line up tests of uplinks as required Provide technical support to customer Perform other duties as required by management. Experience Qualifications Good technical knowledge of satellite communications and digital television and modulation techniques High operational awareness High level of selfmotivation, ability to work independently Ability to work effectively under stress Strong customer focus Dedication and attention to detail Good written and oral communications skills Great team spirit. Our Offer Competitive salary package, coupled with a diverse array of challenges and development benefits. SES is an Equal Opportunity and Affirmative Action Employer. This position reports to General Manager, Customer Service Operations Apply for this Job online

Tags: service customer delivery customer service

Shaw to close customer service centres in Edmonton, Calgary, downsize in B.C

2015-02-11 23:37:33| Telecom - Topix.net

Shaw says it will close its centre in Edmonton in June and its Calgary centre in January 2016. Shaw Communications Inc. is hanging up its Alberta customer service centres in a decision that will affect 1,600 employees, including some in British Columbia.

Tags: in service close customer

Copa Airlines Selects SabreSonic Customer Sales and Service Reservations System and Broad Technology Portfolio to Enhance Retailing Offerings

2015-02-02 11:32:10| Industrial Newsroom - All News for Today

Sabre's retailing solutions, fueled by data analytics, will power the airline's strategy to further personalize the traveler's trip SOUTHLAKE, Texas, Copa Airlines, one of the leading network carriers in Latin America, and a Star Alliance member, has selected Sabre Corporation (NASDAQ: SABR) as the airline's...

Tags: service system technology sales

Davis-Standard's Global Advantage(TM) in Customer Service at NPE

2015-02-02 11:32:10| Industrial Newsroom - All News for Today

Supporting customers after the sale is a priority for Davis-Standard, LLC and this will be evident at the companys NPE booth. Davis-Standards aftermarket department will exhibit multiple feedscrew designs, fast delivery spare parts, a rebuilt Thermatic extruder and a variety of extrusion control systems and...

Tags: service customer global customer service