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Thomas Cook employees protest at Parliament

Former employees of Thomas Cook hand in a petition to the government demanding answers about the company's collapse.

'Operation Matterhorn' is the UK's largest peacetime repatriation effort, costing around 100m.

Former employees are working for free in cafes, pubs and empty shops to help customers rebook.

Marina Bridger worked for the travel firm for 38 years and retired several years ago.

Direct debit customers will be refunded within 14 days but others will have to wait up to 60 days.

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