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Customer Community Software integrates Facebook and Twitter.

2013-10-30 13:30:30| Industrial Newsroom - All News for Today

Combining advanced gamification, search and theming, with activity from social streams such as Facebook and Twitter, JiveX brings social conversations into central connected hub. Cloud-based program also includes CRM and marketing automation system integration that aligns communities to key goals and metrics. Point-and-click analytics blend power of natural language processing and sentiment analysis with ease of pre-built templates for quickly identifying influencers and trends. This story is related to the following:Customer Relationship Management (CRM) Software

Tags: software community customer facebook

Customer Service Software optimizes complaint handling.

2013-10-17 14:29:47| Industrial Newsroom - All News for Today

Providing mobile operator customer service teams with real-time information, Nova Care optimizes customer complaint analysis and handling to maximize customer retention and loyalty. On one screen, customer service agents can measure subscriber satisfaction and QoE of each individual across all network technologies from 2G to 4G. Program provides detailed overview of subscriber activity and helps identify issues encountered by subscriber as well as cause of problem. This story is related to the following:Customer Relationship Management (CRM) Software

Tags: service software customer customer service

Service Management Software drives customer satisfaction.

2013-10-16 14:31:42| Industrial Newsroom - All News for Today

Available on-premise or in cloud, IFS Metrix Service Management v5.6 offers complete end-to-end product spanning Android mobility, Windows Mobile, dynamic scheduling, and appointment booking. Workflow Designer and wizard-driven workflow engine facilitate rapid development and deployment of new processes. Multimedia Solutions Search function helps customer service representatives improve initial call diagnosis, offering self-service recovery actions and minimizing unnecessary field dispatches. This story is related to the following:Customer Relationship Management (CRM) Software | Scheduling Software

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Customer Complaint Software

2013-08-28 04:17:25| drugdiscoveryonline Products

The MasterControl Customer Complaints software is an integrated customer complaint management system that is a configurable and easy-to-use solution that helps ensure regulatory compliance.

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