Former clients of the disgraced financial planning arm of the Commonwealth Bank of Australia are still waiting to receive basic information about how to make a claim, 13 weeks after CEO Ian Narev pledged he was "truly sorry" for the scandal and had "listened carefully" to concerns the bank wasn't dealing with it seriously. Richard Talbot, a former director of the NRMA and client of a CBA financial planner, registered for the bank's Open Advice Review program on July 3, the first day it opened.