Home Contact Center Management Software streamlines quality monitoring.
 

Keywords :   


Contact Center Management Software streamlines quality monitoring.

2014-08-21 14:30:41| Industrial Newsroom - All News for Today

Allowing contact centers to adapt to new training and coaching methodologies, CXM (Customer Experience Management) v5 offers automated workflows, integrated eLearning, agent portal with testing and training tools, email integration evaluation notification, and integrated agents response. Automation of agent coaching process lets agents respond to coaching questions from evaluation itself, creating immediate 2-way communication between agents and coaches. This story is related to the following:Call Center Management Software |

Tags: contact software center management

Category:Industrial Goods and Services

Latest from this category

All news

31.10Consolidated Financial Statements for the six-month period ended September 30, 2024
31.10Notice regarding the revision of the business results forecasts
Industrial Goods and Services »
01.11Boeing makes 38% pay rise offer in bid to end strike
01.11The house paints that promise much more than colour
01.11Eastern North Pacific Tropical Weather Outlook
01.11Atlantic Tropical Weather Outlook
01.11Technology adoption: What's on the ag tech horizon for 2025
01.11Technology adoption: What's on the ag tech horizon for 2025
01.11How Japan's youngest CEO transformed Hello Kitty
31.10Unicharm to Expand in Africa
More »