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'He's a liar': Ryanair's revamp falls short of promise

2014-05-05 14:07:12| Airlines - Topix.net

I am at Rome's Ciampino Airport to check in for a flight to London Stansted and am testing out recent proclamations by the airline's chief executive, Michael O'Leary, that Ryanair - the no-frills airline we all once loved to hate - has turned over a new leaf and adopted a cuddly, more customer-friendly approach.

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