je.st
news
Net Promoter Score - Q4 2012
2013-03-29 14:52:00| Telecompaper Reports
Data in this research brief is based on the Telecompaper Consumer Panel, which interviews at least 2,000 respondents on a monthly basis.There is a specific questionnaire on NPS that is answered by 3,500 people each quarter. The data in the graphs has a minimum sample size of n=60. The Net Promoter Score is a customer loyalty metric. The Net Promoter Score is obtained by asking customers a single question: 'How likely is it that you would recommend our company to a friend or colleague?'.
Tags: net
score
promoter
Category:Telecommunications