If the telecom industry uses virtualization to make networks more dynamic without also having agility, flexibility and automation in their operations and business support systems, then very little will be accomplished, says Oracle's Leonard Sheahan, senior director of product management. In an interview with Light Reading at the company's annual event for customers, Sheahan and Susan McNeice, marketing director of thought leadership at Oracle Corp. , explained how the software giant is both leveraging its expertise in the OSS/BSS arena and working with groups such as the Metro Ethernet Forum and TM Forum to advance the cause of concepts such as network-as-a-service and more.