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Oracle to buy TOA Technologies

2014-07-31 15:17:00| Telecompaper Headlines

(Telecompaper) Oracle has agreed to acquire TOA Technologies, a provider of customer service software. TOA's Field Service SaaS enables businesses to monitor real-time field service requests coming in from contact centres, schedule customer service visits and use business analytics to monitor inventories, service windows and field service operations. The software manages over 120 million service events annually in more than 20 countries for companies such as Dish Network, E.ON, Home Depot, Ricoh, Telefonica, Virgin Media and Vodafone. It will be integrated with the Oracle Service Cloud platform for online customer service and Oracle ERP software. Furher details of the takeover were not disclosed. 

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