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Southwest Airlines CEO Gary Kelly adds a personal touch to his correspondence

2015-07-16 00:53:37| Airlines - Topix.net

Southwest's top executive has been blamed for many big changes in the corporate culture at a low-fare airline that is producing record profits, but at the same time angering many employees who no longer believe Kelly has their best interests at heart. But as Southwest's deeply-divided ranks of flight attendants continue to mull over and vote on a tentative new contract that was signed off on by Kelly, a surprisingly old-fashioned facet of the CEO's executive operating style has surfaced.

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