[Note: You may have missed this informative article in the November 3 issue of Automotive News.]
Situation: Customers claim that the dealership damaged their car while it was in the service department.
What are dealers doing to deal with customer vehicle damage?
Dealers are installing hidden cameras as a defensive tool and saving thousands of dollars -- and causing customers to realize or admit that the damage was already there.
Example: BMW of Catonsville sells about 1,300 new and used vehicles a year, installed a system for a monthly servicing fee of $700. The system is used in the Loaner Department to show the condition before and after the loaner is returned. Cameras are also being used for both new and used car deliveries.
Eyewitness Surveillances live overnight monitoring systems protect everything outside the dealership, in the lots and parking areas.
Real Dealer Example:
___________________________________________________________________
The Article
TREND WATCH: Dealership Hidden Cameras appeared first on Automotive Digest.