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Verizon isn't resting on its (modest) laurels

2015-03-06 13:05:26| IT Services - Topix.net

When Verizon Communications Inc. officials look at national customer satisfaction ratings, they have a tongue-in-cheek term to describe their position relative to industry peers - "queen of the pigs." Time Warner Cable Inc., AT&T Inc., Cox Communications, Charter Communications, Comcast Corp., and Verizon have had poor reputations for solving customer problems for years.

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