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Voice and Speech Analysis Software features audit console.

2014-01-07 14:31:02| Industrial Newsroom - All News for Today

Part of Castel Detect™ Voice and Speech Analysis Solution, Audit Console optimizes evaluation, coaching, and auditing by providing intelligent information at close of conversation. Program can automatically identify any system-generated event that includes particular emotion detected, absence or presence of word/phrase by agent or customer, or combination of system identified events. Audit profiles can be created and scored, providing objective grading for call center monitoring and review. This story is related to the following:Call Center Management Software

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Category:Industrial Goods and Services

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