Designed for multi-channel contact centers, Calabrio ONE® includes text analytics, which enriches existing speech and desktop capabilities to include voice of customer analysis for e-mail interactions. Administrative approach for WFM forecasting and scheduling features intuitive, social media-like design, optimized visualization, and step-by-step workflow. With Mobile iCal and Outlook integrations, agents and supervisors can stay connected with scheduling information when and where they need it.
This story is related to the following:Customer Relationship Management (CRM) Software | Forecasting Software | Data Analysis Software