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HSBC fraud helpline's 20-hour wait 'disgraceful'
2021-02-20 02:58:37| BBC News | Business | UK Edition
The daughter of a fraud victim says it took hours to speak to staff after thousands were stolen from her father's bank account.
Tax helplines 'not good enough'
2014-12-14 01:00:19| BBC News | Business | UK Edition
The government vows to improve helplines for people seeking tax advice as a Which? survey finds almost 30% of callers to two lines were cut off.
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