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British Airways: Can strike-hit airline rebuild its reputation?

This week's pilots' strike at British Airways is not the first incident to tarnish the airline's image.

The airline rejects a last-ditch proposal which the pilots' union said could avert strike action.

Customers say they are unable to get in touch with BA, as the airline says it is fielding 40,000 calls.

The Spanish carrier's UK departures were delayed by an average of 31 minutes last year, research shows.

In a "David and Goliath" battle of the skies, the small airline used tech to punch above its weight.

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