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Credit where credit's due Reducing churn and boosting ARPU

2018-03-09 01:00:00| Total Telecom industry news

All across the developing world, telcos are facing the same quandary: how do you reduce churn and cultivate brand loyalty in markets with very low Average Return Per User (ARPU).  By some estimates, 77 per cent of global mobile phone users do so on a pre-paid basis. While pre-paid margins are significantly healthier than post-paid rates, both in terms of per minute voice call charges and per Mb data consumption, the relationship between customer and operator is fleeting, with customers being able to switch with consummate ease between pay as you go providers.  Nowhere is this problem more evident than in the Caribbean, where extremely low ARPU and low brand loyalty are creating a real headache for operators.  "For us – 95% of our customer base is pre-paid. We operate across the whole of the Caribbean and Central America. It's all related to the local economy of the region and how people spend their money," said Luciano Ramos…read more on TotalTele.com »

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Tesco cancels credit cards after suspected fraud

2018-03-08 13:35:06| BBC News | Business | UK Edition

A small number of customers have had their cards cancelled with immediate affect.

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Standard & Poors Upgrades Oxea\'s Corporate Credit Rating to B+ with Stable Outlook

2018-03-06 14:31:00| Coatings World Breaking News

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Credit card debt: Deadline set for new rules

2018-02-27 12:37:05| BBC News | Business | UK Edition

Firms have made large profits from those in persistent debt but must do more to help them by September.

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Brexit prompts Credit Suisse to axe 250 London jobs

2018-02-26 18:44:16| BBC News | Business | UK Edition

The Swiss bank plans to move investment bankers out of London ahead of Brexit, according to reports.

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