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Dealers Boosting Fixed Op Labor Hours and Show Rates, Xtime Says

2013-05-28 09:35:01| AutomotiveDigest.com - Automotive Industry News

As fixed operations becomes a larger portion of dealer revenue, the challenge can become making it worth more than just basic customer service fulfillment. Customers want to have a satisfying experience and dont want to have their time dragged out by inefficiency. Xtime is working on that question with dealer through its technology that is producing results. Xtime mobile ServiceTab lets advisors greet customers right at their vehicles in the service drive, where conditions are more conducive to face-to-face interaction that builds stronger relationships and trust. Dealers using Xtimes technology are seeing good results: Simplify and organize appointment scheduling Maximize appointments Build customer trust and comfort Increase service revenue Improves shop utilization Were seeing an 82% appointment show rate since using Xtime to schedule appointments in-shop and on-line, noted Ross Corey, service manager for Audi St. Paul, Maplewood, MN. Click here to read more about how dealers are using this technology to get their service departments going in this direction.The Article Dealers Boosting Fixed Op Labor Hours and Show Rates, Xtime Says appeared first on Automotive Digest.

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Xtime Boosts Show Rates and Labor Hours for Auto Dealers

2013-05-27 17:52:20| AutomotiveDigest.com - Automotive Industry News

Xtime mobile ServiceTab lets advisors greet customers right at their vehicles in the service drive, where conditions are more conducive to face-to-face interaction that builds stronger relationships and trust. By using this intuitive tablet interface, a service advisor can check customers in as they drive up, digitally record walk-around inspection results in real-time, and discuss service recommendations without ever leaving the customer or vehicle. Learn more at Xtime.com.The Article Xtime Boosts Show Rates and Labor Hours for Auto Dealers appeared first on Automotive Digest.

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Xtime CRM Platform Boosts Dealership Show Rates, Labor Hours

2013-05-24 19:42:28| AutomotiveDigest.com - Automotive Industry News

Auto dealers using the Xtime Customer Relations Management technology report a significant increase in their appointment show rates and their labor hours per RO in their fixed operations Service Departments. "Were seeing an 82% appointment show rate since using Xtime to schedule appointments in-shop and on-line," noted Ross Corey, service manager for Audi St. Paul, Maplewood, MN. "Our labor hours per RO are up 35%," said Jeff Bellinger, GM for Brandfon Honda, Branford, CT, "since we started using Xtimes ServiceTab tablet inspection tool in the drive and advisors are making more money too." These case studies from satisfied customers such as Ross Corey and Jeff Bellinger says a great deal about Xtimes Customer Relations Management technology because they speak from first-hand experience. [Read more]The Article Xtime CRM Platform Boosts Dealership Show Rates, Labor Hours appeared first on Automotive Digest.

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48 Hours In: Malmo

2013-05-18 23:25:24| Airlines - Topix.net

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Progress at Foxconn factories, but working hours still exceed Chinese laws

2013-05-17 13:58:06| InfoWorld: Top News

Employees at the Chinese factories of Apple supplier Foxconn continue to work beyond the country's legal limit of 49 hours a month, according to a report from the Fair Labor Association (FLA). But the Taiwanese manufacturer is making overall steady progress in improving the working conditions at a select group of factories in China, it said.

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