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5 ways BYOD is shaking up tech support

2013-11-07 12:00:00| InfoWorld: Top News

Amid the clamor of "bring your own device" (BYOD), a question lurks in the background: "What happens to technical service and support?" Concerns for the tech support function encompass the extremes, from agents being overwhelmed with calls, to their becoming inhabitants of a help desk ghost town.

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