Service level agreements in the cloud computing market are skewed in the favor of providers, can be difficult for customers to decipher, and in some cases are rigid and non-negotiable. Those are some of the findings from the Cloud Standards Customer Council, a user advocacy group that recently reviewed SLAs from some of the industrys largest providers. SLAs typically cover the terms and conditions of using the providers cloud, fees, liability and security, as well as uptime and data management, among a variety of other topics.