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Global Support Engineer Shift Lead
2019-11-04 18:17:05| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Global Support Engineer Shift Lead United States Manassas, Virginia ROLE DESCRIPTION SUMMARY The Global Lead Support Engineer plays a critical role in managing the entire end to end operational lifecycle of SESs customer services and infrastructure. You will work collaboratively with operational, infrastructure and customer facing functions to help ensure the stable operation, reliability, and security of our customer services and infrastructure. You are responsible for Incident management, reporting, process implementation and compliance as well as mentoring and training Global Support Engineers to the highest level to support multiple technologies and services in a consistent and measurable fashion. PRIMARY RESPONSIBILITIES KEY RESULT AREAS Manage a team of engineers to support our global customers services and infrastructure using monitoring control systems on a 24 x 7 basis Ensure Change and Incident Management processes are followed by the team members Manage training and competency matrix to ensure the teams ability to support multiple technologies, processes and services Implement career roadmaps with a goal to develop measurable talent to the business Promote a proactive, rather than reactive culture within the team and the organization Drive and promote accountability within the team using a factbased approach to measure successes and failures with the ability to accept accountability and learn from mistakes to drive change Drive industry best practice process compliance, consistency and advocacy across the team as well as the entire organization to drive continual service improvements Working with the business to develop, enforce and maintain Customer Service Level Agreements SLAs Collaborate and communicate with multiple groups, functions and vendors to align processes and procedures to ensure smooth integrations and interfaces between the organization COMPETENCIES Leadership Teamwork Accountability Customer Service Written and oral communication Global Cultural Awareness Troubleshooting Flexibility Proactive QUALIFICATION EXPERIENCE Bachelors degree in Satellite Communications Systems, Information Systems, Computer Sciences or similar field required education can be substituted for experience Minimum of 7 years of experience in Satellite or Network Operation Center Experience of supporting large complex global networks to multiple global customers Must have demonstrated project management skills, with the ability to manage multiple priorities Understanding of telecommunications satellite technologies and systems required Ability to work 12hour rotating shift schedule, nights, weekends, and holidays required ITIL Foundation certification preferred Proficient in Written and Verbal English required, additional languages a plus Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE
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Category:Transportation and Logistics
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