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How big airlines may be alienating customers

2015-07-21 16:49:04| Airlines - Topix.net

But according to a new survey of 2,300 travelers from FlightView, a provider of airline and airport data, travelers are increasingly wary of booking trips to their desired destination that involve connecting flights. Both Chicago-based United and Fort Worth-based American operate major hub and spoke operations at Chicago's O'Hare International Airport that involve flying thousands of passengers from their departure city to their final destination, usually by connecting to a different flight through O'Hare.

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