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IT Support Analyst
2019-08-20 19:17:56| Space-careers.com Jobs RSS
Serco Services GmbH, part of the Serco group, A FTSE250, Multinational Service Provider with over 50,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. We currently have an exciting opportunity for a IT Support Analyst based at EUMETSAT. Package description Highly competitive salary Corporate Benefits Package Relocation Assistance if applicable Further information available from the Serco Europe Recruitment Team Main responsibilities The successful candidate should concentrate hisher activities on the following tasks Installconfigureadministrate desktop and notebook systems hardware and operating system MS Windows Installconfigureadministrate hardware peripherals printers, scanners, etc Operate the Service DeskHelpdesk and provide firstsecond level user support for ICT endusers Document actions and interactions related to Service Desk calls or user requests Perform distribution and physical installation of the office computing hardware including cabling work Maintain and keep clean the information technology infrastructure and work environment as well as related equipment e.g. printers Interface with hardware suppliers regarding procurement, warranty and maintenance issues Operate and maintain the office computing hardware inventory in SAP Audit office computing hardware installations as well as implement defined asset and inventory management working practices and procedures Perform incoming inspections of information technology equipment as well as inventories information technology equipment Participate to the management of the stock of spare equipment. Ideal candidate The ideal candidate should bring the following skills and experience Enduser support in general, and support in identifying, repairing and replacing failed hardware components on PC and notebooks, as well as dealing with hardware driver installations in particular IT technologies as used at EUMETSAT e.g. HP desktops, notebooks, Konica Minolta printers and MS Office applications Customer focus and service orientation together with highly effective interpersonal skills in dealing with demanding customers under high workload Installation, maintenance and troubleshooting of Windows 10 In addition, the following knowledge shall be considered an advantage Certification for the maintenance of HP desktops and notebooks Knowledge of, and experience in, installing and troubleshooting structured cabling systems and networking hardware Experience in performing inventory and stock management Knowledge of managing inventory repositories especially in SAP Experience in working in a ISO 9000 certified andor ITIL based information technology service organisation Working with MS Active Directory and Microsoft Management Consoles Working with Software distribution systems e.g. MS SMS Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About the company Serco is one of the worlds largest providers of public services, employing over 50,000 people in over 20 countries. We work closely with the European Government Institutions Space Agencies providing crucial Services with over 300 staff members. The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to peoples lives and to your community and country. As a business which delivers frontline public services, employing tens of thousands of people, we are constantly developing and promoting people our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment. We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation. Take pride in what you do.
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