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OPS TSS QA APT Support Consultancy
2013-02-26 17:37:45| Space-careers.com Jobs RSS
SCOPE OF THE CONSULTANCY CONTRACT The activity requires fulltime participation of one Consultant for the duration of the contract, the Key person defined in Article 12 of the Contract shall work together with the two members of PRS who are responsible for the provision of the Process Assurance support to the OPS and TSS Departments, one of whom is responsible, in addition, for overseeing APT related activities. The Key Person is to assist these two PRS members in their activities, performing the tasks assigned by them. The Process Assurance support role will consist of the following main tasks Assisting in the definition of processes and providing guidance in process definition and implementation to members of OPS and TSS Supporting assessments of OPS and TSS processes and recommending improvements Monitoring OPS and TSS anomaly management processes, supporting the organisation of Anomaly Review Boards ARBs and providing statistics on Supporting OPS and TSS risk management processes and associated reviews The main tasks for the APT Support role Providing frontline user support, helping users with problems and questions Registering new users for APT and providing them with instruction in using the tool Coordinating the resolution of any problems that might be reported Contributing to the formulation of user requirements for enhancements Performing acceptance testing of new versions of the tool. Further tasks will be assigned as needs arise, taking into account the profile requirements provided in this SoW. All activities are to be performed in line with clients procedures, standards, and working practices. PROFILE As a minimum, the Key Person shall have a university degree or equivalent, with the knowledge, experience and skills specified in the following sections. The following attributes are essential for this consultancy position Good knowledge of the ISO 9001 standard Experience of working in an environment where an ISO 9001certified management system is used. Knowledge of the management, engineering and quality assurance activities performed for a project, as typically defined in a formal project management methodology. Experience of documenting work activities in the form of process definitions, procedures and working practices, plus good userviewpoint writing skills. Experience of QA auditing process assessment Experience of working with a formal anomalymanagement process, using a multiuser computerbased tool for the recording and disposition of anomalies. Experience of providing frontline support to users, defining userrequirements for software tools and conducting useracceptance testing. Skilled in using Microsoft Office applications such as Word, Excel, Outlook and PowerPoint. One or more of the following will be considered an advantage Knowledge of the ECSS standards Knowledge of ISO 31000 Risk Management Principles and Guidelines Possession of an auditing qualification Experience of working in an operations andor systemprocurement environment The Key Person shall have good verbal and writing communication skills, this being important for being able to effectively interact with any personnel, in the context of both QA and APT Support activities. The official languages are English and French. The working language for the position is English and therefore the Key Person must be able to work effectively in this language and have knowledge of the other. WORKING HOURS and REPORTING The tasks shall be performed during normal office hours. Tasks will be assigned in individual Work Packages covering one or more months. Formal reporting is required at monthly intervals in a format specified by Client. The monthly reports, together with any other reports or documentation produced, shall be submitted to the Technical Officer for his approval.
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