Home Ombudsman says Hydro One mistreated and misled customers about billing problems
 

Keywords :   


Ombudsman says Hydro One mistreated and misled customers about billing problems

2015-05-25 17:37:40| Energy - Topix.net

Ontario's ombudsman says Hydro One "lost sight of its public interest purpose" and failed to consider the impact on its customers of a new information system that resulted in massive billing errors for about 100,000 households. Andre Marin says his office was flooded with 10,700 complaints from Hydro One ratepayers about over-billing or estimated bills, and what he calls "outrageously bad customer service" as it scrambled to fix technical glitches with the new system.

Tags: problems customers billing hydro

Category:Energy and Environment

Latest from this category

All news

23.11Idées de CADRES No.83
23.11 12BOX PREMIUMpack 25th
23.11V2box
23.11
23.11 &
23.11DVD('97/)E11387
23.117
23.11
Energy and Environment »
23.11Idées de CADRES No.83
23.11 12BOX PREMIUMpack 25th
23.11V2box
23.11
23.11 &
23.11DVD('97/)E11387
23.117
23.11
More »