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Pixel Factory Support Specialist PFSS mf
2015-06-16 15:04:52| Space-careers.com Jobs RSS
Airbus Defence and Space is a division of Airbus Group, formed by combining the business activities of Cassidian, Astrium and Airbus Military. The new division is Europes number one defence and space enterprise, the second largest space business worldwide and among the top ten global defence enterprises. It employs some 40,000 employees generating revenues of approximately 14 billion per year. A vacancy for a Pixel Factory Support Specialist PFSS mf has arisen within Airbus Defence Space at its site in Sophia Antipolis. You will join the Project Support department. As Pixel Factory Support Specialist PFSS, you will provide technical support, in a broad sense, for the Pixel Factory PF and Street Factory SF software in line with the Service Level Agreements SLAs service contracts for internal or external customers, in collaboration with the other teams in the department and the Sales Marketing team. In this context, you will record, qualify and follow up anomalies reported by customers, ensure the delivery of corrective actions, and will be responsible for a certain number of customers, with whom you will be required to ensure regular, proactive followup in the form of anomaly and requirements reviews. You will also be in charge of deployment, acceptance, training and assistance for production for customers, and for this purpose will regularly be required to undertake extended business trips 13 months to customer sites around the world. Your direct line manager will be the Projects Support Manager and you will be supervised on a daytoday basis by the Support Group Manager. This position involves support, advice and function analysis activities. In this context, your tasks will include Recording, qualifying and following up incident tickets as per the support group procedures Closing out incident tickets that are related to methodology and software configuration for the application Creating, validating and delivering corrective actions Regularly following up the customers under your responsibility Working with the Test group and the Project Manager to prepare acceptance plans for the PF and SF systems Working with the Infrastructure and Configuration Management teams to prepare the installers necessary for deployment of the PF and SF software Deploying the PF and SF systems on customer sites and performing the associated acceptance procedures Training users and subsequently providing support for production staff on site Preparing training materials in collaboration with the Support group Assisting the technical authors in creating the user documentation Participating in the validation of the SF and PF software Helping the Business Analysis group to identify requirements for the development of new functions. This role will involve extended overseas business trips 13 months, 4 times a year. As the successful candidate, you will be able to demonstrate the following skills and competencies Professional qualification as an Engineer or university equivalent Masters level 5 years of experience in cartography andor geomatics geometry of DTM sensors, DSM, orthorectification, mosaics Initial experience in customer support Good knowledge of the production of aerial andor satellite map data Good understanding of customer satisfaction and service quality The ability to understand customer requirements and problems in order to establish whether a particular problem is related to a skill, a method, development or a system Knowledge of one or more management information systems and Photoshop, as well as of Linux and scripting languages would be an advantage Meticulous and wellorganised Ability to comply with procedures and deadlines Independent way of working and high level of discretion Sense of responsibility and good interpersonal skills Adaptable and flexible Advanced level of English. Please apply online. Airbus Group is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus Group Recruitment Centre To apply click here
Tags: support
factory
specialist
pixel
Category:Transportation and Logistics