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SIA ordered to pay customer S$735 for downgrading ticket class

2015-06-22 12:59:20| Airlines - Topix.net

An Indian consumer protection council has ordered the airline to compensate the customer for causing him "mental agony and hardship" by downgrading him from business to economy class without prior notification. SINGAPORE: Singapore Airlines has been ordered by an Indian consumer protection council to compensate a businessman 35,000 rupees for downgrading his ticket from business class to economy without prior notice.

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