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Facebook's mishandling of customer data presents a huge opportunity for telcos

2018-07-13 02:00:00| Total Telecom industry news

This week the UK's Information Commissioner's Office announced that it intends to fine Facebook £500,000 for its role in the Cambridge Analytica scandal, prompting a resurgence of vociferous grumbling on the way companies handle their customer's data. While the fine represents the maximum amount permitted by the ICO, the derisory penalty is unlikely to give Facebook CEO Mark Zuckerberg too much food for thought about his company's future conduct. Indeed, such is the enormous wealth of the social media giant, that you would be forgiven for thinking that Facebook could probably rustle up payment of the fine by cobbling together the loose change that has fallen down the back of its boardroom sofa…read more on TotalTele.com »

Tags: data customer opportunity huge


TCI Invests in Production, Customer Service, Marketing

2018-07-12 16:55:00| Coatings World Breaking News

Tags: service customer marketing production


Retaliatory tariffs underscore importance of customer education

2018-07-11 11:00:00| National Hog Farmer

While Mexicos retaliatory duties and duty-free quota certainly alter the competitive landscape, U.S. pork remains well-positioned for success in Mexico.

Tags: education customer importance tariffs


UK, US and European telcos fail to deliver on customer service

2018-06-21 02:00:00| Total Telecom industry news

  A new report has again highlighted that UK telcos are failing to meet their customers' expectations for customer service. The report, published by Medallia Inc, surveyed 8,000 consumers in the UK…read more on TotalTele.com »

Tags: service customer european deliver


Accenture chosen to help enhance TV customer experience at KPN

2018-06-20 09:30:44| Digital TV News

Accenture (NYSE: ACN) is helping KPN enhance the customer experience by providing the telecommunications company with the Accenture Video Solution (AVS) a hybrid IPTV and OTT platform for the delivery of video and related services.

Tags: experience customer chosen enhance


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