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The emerging customer experience in telecoms

2021-10-22 02:00:00| Total Telecom industry news

The last year should have been a golden year for European telecommunication (telecoms) companies. Tens of millions of people were forced to work from home in response to Covid-19 and have become increasingly reliant on robust residential broadband and mobile phone networks to do their jobs and entertain themselves. Demand for the industry’s most important product — connectivity — has never been higher. With the advent of significant mergers and acquisitions in the UK telecoms sector, such as Vodafone’s move to split off its telecom tower business into a separate company to handle the business of constructing, owning and operating its communications towers and Telefónica’s decision to merge its O2 business in the UK with Virgin Media, the race is on to acquire customers and secure market share. At the same time, organisational need to deliver a superior brand and customer experience to retain customers has never been as vital…read more on TotalTele.com »

Tags: experience customer emerging telecoms


Understanding the needs of a next generation customer

2021-10-12 01:11:28| Total Telecom industry news

With the rapid digitalisation brought on by the coronavirus pandemic, customers are more digitally savvy than ever before and that means not only higher expectations from their service providers, but a broader understanding of the wider issues affecting the industry.   “The next generation customer is going to be much more aware of things going on in society &ndash…read more on TotalTele.com »

Tags: customer understanding generation


Episode 125: Where Customer Experience Meets Sustainability with Intel

2021-10-11 09:00:00| Waste Age

In this weeks episode of NothingWasted!, we chat with Melissa Gregg, chief technologist, user experience and sustainability at Intel. Gregg shared her insights on designing for reuse and circularity, how the pandemic helped to accelerate reuse, and

Tags: experience customer intel meets


Episode 125: Where Customer Experience Meets Sustainability with Intel (Transcript)

2021-10-11 09:00:00| Waste Age

[00:00:00] Liz Bothwell: Hi everyone, welcome to Waste360's NothingWasted! Podcast. On every episode, we invite the most interesting people in waste recycling and organics to sit down with us and chat candidly about their thoughts, their work, t

Tags: experience customer intel meets


Application Engineer for Customer Support

2021-10-05 15:12:45| Space-careers.com Jobs RSS

The Manufacturing Engineering Support Team needs a skilled engineer to support customers of the global leader of nanosatellite solutions. Customer support of High Quality, High Complexity nanosatellites and subsystems GomSpace is a globally leading developer, integrator and manufacturer of advanced nanosatellites and satellite subsystems for customers in both public and commercial markets. Based on a steadily increasing volume of orders and an everincreasing complexity of designs and highquality products, the organization needs to strengthen its efforts in terms of supporting customers globally with application support, troubleshooting, RMA handling, etc. Therefore, GomSpace is now looking for a 1st line supporter for the HQ in Aalborg. Mediation of technical knowledge You will be part of the global Manufacturing Engineering Support Team, which supports customers worldwide via the service desk by phone and email. Support inquiries concern technicalelectronics, mechanics and software. The support team works primarily within normal Danish office hours. You will get a close contact and dialogue with customers and with internal stakeholders in production and in RD, when support cases lead to improvements in the products and the following process improvements in production, including technical change orders, etc. Your tasks include 1st level support for customers. Daily monitoring, answering and handling of customer inquiries of a technical nature, including administration of tickets in the ticket system. RMA management. Act as singlepointofcontact with customers when support cases are escalated to the RD department, including followup on the support cases. Various reporting related to customer supportservice. Identification and initiation of NC cases. Being the expert when assisting in technical sales enquiries. You have a proven track record supporting customers worldwide We imagine that you have an educational background within electronics HWSW and at least two years of experience with a similar role where you have worked in the field between customer and manufacturing. Preferably you have experience from companies that design and manufacture complex electronics and electromechanical products. Specifically, we expect you to have experience with complex electronics and mechanical products, controlled by software high reliability products knowledge of I2C, Linux, CANBus is an advantage. You speak Danish and are fluent in English, both in writing and in speech. On a personal level you are positive you contribute with a problemsolving attitude, and focus on mutual respect and teamwork know how to communicate with customers at high technical level professional you are businessoriented and can collaborate with many different stakeholders analytical and qualityconscious you research facts before concluding committed you work independently, proactively and energetically robust you keep your head cool when the waves go high. And then we hope you have a good mood and an infectious sense of humor. This is your unique chance of being part of the future of advanced nanosatellites and help ensure that GomSpace meets the quality standards of tomorrows satellite missions. In addition, you will be challenged professionally get to work with the latest technologies and with a team of skilled, dedicated and committed colleagues experience a team that is eager to help and support in achieving the common goals of GomSpace get a salary package that matches your qualifications and experience. The recruitment process in handled by Curia

Tags: support customer application engineer


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