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Senior Specialist, Technical Training
2020-11-25 12:12:22| Space-careers.com Jobs RSS
The Technical Training Manager is responsible for the leadership and organization of training development and delivery to both internal and external customers. The Technical Training Manager will initially develop an mPower focused Jobset specific curriculum designed primarily for internal operations staff, ultimately the role will be centered on SES NextGen operations and other functions serving all MEO and GEO assets. The Technical Training Manager will be encouraged to use a blend of online, partner and internal training assets in order to deliver a bestinclass training program where outcomes in terms of increased operational efficiency and optimal problem solving will be key. This role will be supported by a training administration function albeit this role will drive training program organization and administration activities. Reporting to this role on a virtual basis will be multiple contract training staff, this role will facilitate their predelivery training, monitor quality of delivery and drive corrective actions when required. PRIMARY RESPONSIBILITIES KEY RESULT AREAS Perform periodic Training Needs Analysis exercises in order to develop and maintain a Jobset based training curriculum inclusive of all training requirements of internal, third party and customers Develop and publish clear and concise training objectives for each training module within the curriculum Collaborate closely with both equipment vendors third party training delivery agents in order to support course development and drive content quality Ensure all course modules are beta tested and approved prior to internal or external consumption Ensure courses are periodically updated and reviewed for accuracy Support the development of online training classes by sourcing relevant internal material and securing the attention and consultancy of subject matter experts Perform periodic quality audits on instructorled training modules and ensure training is complete, accurate and professionally delivered Select, test and certify both internal and thirdparty training instructors Design a set of agreed training quality metrics and report progress on a monthly basis, training quality measurement should include the use of student feedback forms. Oversee training administration to successfully deliver training ontime with a certified training instructor and at a suitable location Be a member of any Service Integrated Product IPT team and support the training requirements of the service being developed Develop and maintain a future roadmap of training courses being developed in time for service or product release, develop a detailed plan to ensure roadmap dates are delivered Where required support oneoff and possibly bespoke training requirements of a specific customer Ensure each training module is supported by a testing regime, collate and report student performance on a monthly basis Develop and publish a training schedule on a quarterly basis Collaborate closely with the Leaning Management organization to ensure all training modules are accessible through the corporate LMS Manage, assign and schedule contract Trainers as required Collaborate with marketing to develop training marketing materials Additional tasks, responsibilities and projects as assigned by Line Manager COMPETENCIES A strong communicator and a world class attitude to customer service Sense of urgency, initiative and competitive drive to get things done Resourcefully working through or around any blockers Ability to analyze issues, troubleshoot and make decisions Sense of ownership and responsibility Ability to work at in a fast pace environment Ability to multitask and complete tasks with little to no supervision Ability to lead without direct control Strong presentation skills and the ability to command and control an audience Excellent communication skills, both written and verbal Grammar, proofing, and editing skills QUALIFICATIONS EXPERIENCE Degree Education in an engineering discipline Customer focused mindset and knowledge of customer needs Excellent command of MS Office package Word, PowerPoint, Excel, Visio Strong ability to convert technical information into easy to understand documents Minimum of 10 years experience in Satellite Communications Minimum of 5 years experience in training development and delivery Knowledge of Satellite systems and operations WHATS IN IT FOR YOU? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. GOOD TO KNOW SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal OpportunityAffirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations ITAR and the Export Administration Regulations EAR, andor other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a protected individual as defined by 8 U.S.C. 1324ba3, or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce. Apply HERE
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technical
senior
specialist
Category:Transportation and Logistics