Integrating with existing ERP/CRM solutions, Astea Alliance v11.5 lets companies connect, manage, optimize, and transform all facets of customer service delivery. Mobile solution, addressing field workforce, provides flexibility to perform modifications without development skill sets. Also, mobile app enables lets party service providers/subcontractors participate in service delivery process. Dashboards, scorecards, operational heat maps, and visual reports are pervasive throughout workflow.
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