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Spacecraft Operations Engineering Service ExoMars Rover and Surface Platform

2019-07-19 13:29:24| Space-careers.com Jobs RSS

Specific Tasks The primary areas of responsibility for this service are the Guidance, Navigation Control, Propulsion subsystems and Payload, the setup and configuration of the Mission Planning System for routine operations and the support to the SOM in the Egress Operations planning and Ground Segment System Test and Validation. The service may be extended to additional subsystems or systems within the scope of general SOE services. The service will initially be provided for the ExoMars RSP mission within the Solar and Planetary Missions family but with the possibility of supporting other missions within this family. The general activities to be supported by this service are depending on the phase of the mission Study of Project specific Characteristics Participation in the development of the Ground Segment Documentation System Requirements Document, System Test Plan Preparation of Functional Requirements for the Project dedicated Flight Control Software Preparation of Functional Requirements for the Project dedicated Flight Control Ground Facilities Participation in the Ground Segment system validation activities Participation in the Analysis and Design of Satellite Operations Preparation of Flight Control and Contingency Procedures Production of Project specific Software Validation and Satellite Interface Validation Test SVT Procedures, Reports and Participation in SVTs Participation in the System Operations Validation Test SOV, Training and Simulation Programmes Participation in Launch and Early Orbit Phase LEOP and Mission Critical Operations General Flight Control Support Service Spacecraft Performance Analysis Essential Requirements Spacecraft subsystem knowledge AOCSGNCPropulsion systems Experience with Mission Planning System configuration Experience in Ground Segment development andor improvement activities in support of flight operations Experience in spacecraft operations Ability to work with other service providers in operations team player Ability to interact with other teams supporting the operations preparation e.g. ground data systems Ability to work independently Fluency in English, both spoken and written Desirable Requirements Experience with OnBoard SW Maintenance OBSM operations Familiarity with the ESOC environment Familiarity with satellite control systems, in particular SCOS2000 Familiarity with ground station control processes and setup Familiarity with operational simulators, especially the ones based on SimSat Familiarity with MOIS

Tags: service surface operations engineering

 

Contract Manager Service Desk

2019-07-19 13:29:24| Space-careers.com Jobs RSS

At Serco not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators,committed to redesigning and improving public services for the benefit of everyone. Serco and Proud Make a difference every day. In order to continue to build and grow our business groups, Serco Services GmbH have an excellent opportunity for a Contract Manager to manage a number of existing contracts within our business area Service Desk. Package description Excellent Salary Corporate Benefits Package Relocation Assistance if applicable Further information available from the Serco Europe Recruitment Team Main responsibilities Reporting to the General Manager, the Contract Manager Service Desk will be based in Darmstadt and manage several contracts in Darmstadt, Frankfurt and Munich with an ultimate responsibility for currently some 35 staff. The aim of the Contract Manager is to maximise personal and account performance, by developing individual skills and competence. This is carried out by a mixture of the following objectives Effective management of client relations Ability to digest complex operational issues Provide Solutions to meet Clients aspirations and values Meet Company targets Manage contract delivery, in accordance with Corporate and Client strategies and polices ensuring the requirements of the contract are met Manage Team Leaders and lead them and their teams to delivery of services Monitor performance at all levels including KPIs, efficiency, effectiveness, contractual SLAs and Service outcomes Responsibilities Provide an efficient and flexible response to operational issues, in order to maintain levels of service delivery and client satisfaction To plan and deliver the recruitment, development and deployment of resources within and across the teams in order to maintain a skilled and effective workforce to meet contractual obligations To regularly review the activities of the service in order to ensure the most effective and cost efficient approach is used to deliver the service and meet contractual obligations. Proactively review working practice to identify and implement improvements in productivity, quality, service levels and client satisfaction by employing Sercos tools and processes as well as bestpractice approaches To be cost conscious and ensure efficient resource utilization. To interface with internal and external clients in order to ensure contractual obligations are met and client needs are satisfied To manage the operational impact of any changes to the proposed service. Grow the business Key Activities Work on a variety of projects and make sure they are completed in a timely manner and following assigned budgets Responsible for contract closeout, extension and renewal Nurture customer relationship, negotiating contracts, managing tenders, and assessing customer needs Draft, evaluate, negotiate and execute contracts Communicate contractual changes to all stakeholders Resolve any contractrelated issues whether internally or externally Partner with a variety of business support functions, including customer care, sales and labour relations Create and maintain procedures for problem resolutions and processes Create and implement process improvements to better monitor team productivity and increase customer satisfaction Train staff, monitoring expenses, conduct employee appraisals Prepare monthly reports Escalation management, both internally and externally Supervise contract teams, assign tasks PL responsibility for assigned contracts Establish and maintain supplier relationships by serving as a single point of contact for contractual matters Manage record keeping for all contractrelated correspondence and documentation. Ideal candidate The ideal candidate should bring the following skills and experience Experience in a related field that includes Large Scale Customer Contract Centre Operations and or Services Desk Operations. Experience in managing high level client relationships and a natural ability to understand and interpret customer needs. Relevant Bachelors Degree required, MBA preferred Minimum of five years progressive responsibility with quantifiable results in contract negotiation, administration andor management Demonstrated negotiation and problemsolving skills Experience in managing budgets andor business plans Technical proficiency, supervisory skills, leadership, and communication abilities. Robust skills in Microsoft Office software, including Word, Excel, PowerPoint Ability to meet project objectives within designated constraints Knowledge of client operations Commercial awareness Contract management experience Organizational skills Computer competences Negotiation and persuasion abilities Attention to details Time management Decisionmaking Teamwork Problemsolving orientation Bilingual in English and German language, written and spoken Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About the company Serco is one of the worlds largest providers of public services to Governments employing over 50,000 people in over 20 countries In Belgium and Luxembourg we work closely with the European Institutions providing crucial Services with over 220 staff members. The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to peoples lives and to your community and country. As a business which delivers frontline public services, employing tens of thousands of people, we are constantly developing and promoting people our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment. We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation. Take pride in what you do.

Tags: service manager contract desk

 
 

BritBox: BBC and ITV set out plans for new streaming service

2019-07-19 10:57:10| BBC News | Business | UK Edition

Shows like Love Island, Gavin & Stacey and Broadchurch will be on the BBC and ITV's streaming service.

Tags: service set plans bbc

 

Feeling the Heat from Summertime Electrical Service Calls

2019-07-18 18:21:00| Electrical Construction & Maintenance

When temperatures and service calls rise, are you ready to respond accordingly?

Tags: service calls heat feeling

 

Service Tool Manager

2019-07-18 14:29:44| Space-careers.com Jobs RSS

Serco Nederland BV, Serco Services GmbH, part of the Serco group, A FTSE250, Multinational Service Provider with over 50,000 employees worldwide. Sercos space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies We work alongside EUMETSAT and the European Space Agency, where we are the largest onsite service provider with ca. 300 staff. We currently have an exciting opportunity for a Service Tool Manager based at ESOC. The position is offered as a fixedterm contract to cover the paternal leave. The support period from 092019 until 022020 with a possibility of extension for the rest of 2020. Package description Highly competitive salary Corporate Benefits Package Relocation Assistance if applicable Further information available from the Serco Europe Recruitment Team Main responsibilities The successful candidate will concentrate hisher activities on the following tasks Collection of requirements from stakeholders. Creation and maintenance of project documentation. Reviews procedures and work flows for implementation in the customised ITSM tool. Development, maintenance and documentation of addon tools and uilities. Evaluation of change request viability, including effort estimation and risk assessment. Preparation and conduction of tests for major releases and migrations of the customised ITSM tool. Report generation and creation. Support of configuration database related activities. Liaison with the user community. Internal interface for service teams on configurationdocumentation issues in the area of the customised ITSM tool. Escalation of issues with CIs, the CMDB or invalidout of date documents. Ideal candidate The ideal candidate should bring the following skills and experience Essential Strong IT skill set Word, Excel etc Experience with ITSM tool Some SQL knowledge ITIL knowledge Ability to work on their own Ability to troubleshoot Very good English language skills verbalwritten Ability to writeupdate documentationcreate reports Good communication skills and service ethos Desired Database knowledge preferred Micro Focus Service Manager knowledge would be good Configuration Management experience would be a plus Important Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. Data Protection When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time. About the company Serco is one of the worlds largest providers of public services, employing over 50,000 people in over 20 countries. We work closely with the European Government Institutions Space Agencies providing crucial Services with over 300 staff members. The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to peoples lives and to your community and country. As a business which delivers frontline public services, employing tens of thousands of people, we are constantly developing and promoting people our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers What connects the ever growing Serco workforce is a passion for delivering great service To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here. Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action. If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment. We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation. Take pride in what you do.

Tags: service manager tool service manager

 

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