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Services Support Consultant
2018-01-23 17:17:40| Space-careers.com Jobs RSS
Services Support Consultant Hosting Solutions Airbus Space and Defence Intelligence is a leading provider of optical and satellite imagery, geographic information products, software and services delivering geographic information solutions into both private and public sector organisations worldwide. Airbus Defence and Space provides high valueadded solutions including satellite data geographical information acquisition and processing, operational emergency planning systems, geoinformation, risk analysis, consultancy, data management and hosting. Do you enjoy speaking to customers and troubleshooting situations? Interested in working within the Homeland Security sector or with Bluelight and Civil Government Agencies? Looking for a role where you can have a positive impact on customerfocused processes and procedures? Then this is the role for you! A vacancy has arisen, within the Hosting Solution department, for a Services Support Consultant. This role is to be based in Guildford The Services Support Consultants Hosting Solutions primary role is to provide an excellent service to the customer within the remit of their Service Level Agreements SLAs, whilst increasing the return on investment. As a Services Support Consult, you will be responsible for Ensuring the Hosting Solutions Customer Services Team remains a centre of excellence, for use of the larger company and Intelligence, via a blend continual improvement CI and efficiency. Contributing to and supporting the evolution of the strategy for the Hosting Solutions product portfolio. Retaining the existing customer base and allowing expansion into new markets. Working with the software development, sales and project delivery teams to ensure they are fully integrated and that operations are optimised. Providing tender support to the Hosting Solutions Team with Service Management input. Developing feedback and complaint procedures for customers to use. The successful candidate will be subject to UK National Security Clearance in order to undertake related work in accordance with business needs.We are looking for candidates with the following skills and experience Ability to provide out of hours customer support. A degree or equivalent qualification in relevant subject or equivalent experiencetraining Service Management, Computer Science, Software Engineering GIS, Geography or similar. Previous Service Management Technical Customer Support experience. Knowledge of Service Management Delivery within a commercial environment. Knowledge of ITIL. Strong analytical skills ability to lead the analysis troubleshooting of complex problems and solutions. A proven ability to communicate effectively including delivering presentations to internal and external audiences. The following skills experience will be desirable, but NOT essential as training will be provided Experience of spatial data data management and processing and applications. Experience with hosting services, infrastructure and management. Knowledge and experience of the Government Public sector. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
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Category:Transportation and Logistics