We will look back at 2012 as the beginning of a transformation in Service inspections. It may be difficult for individual Service Managers or Technicians to observe the magnitude of this industry-wide transformation. But it is happening.
The early sign of a fundamental shift in the automotive Service industry began in 2012 and it involved the rise of smartphones. And, the most important trend: Service personnel are incorporating smartphones into ordinary business processes without being told to.
Brad Simmons, the CEO of ClearMechanic, takes a look at the evolution of Service Department inspections and its relationship to satisfying dealership customers when it comes to repair work.
The Article The Future of Service Inspections Began in 2012 appeared first on Automotive Digest.