The Situation:
Top shops have a major reason that they are top shops. They stopped trying to sell their customers and now they have conversations with them recognizing that the idea that youre really doing the customers a favor by giving fast customer service is the beginning of the end.
Chubby Frederick, CEO of the Automotive Training Institute, advises Service Departments on dealing effectively with customers to keep them satisfied with the service and still sell more maintenance and aftermarket products. Read on to explore the top causes behind the failure to sell, and what your Service Advisors should be doing to stop selling and get your customers to buy!The Article Todays Customers Arent Buying the Hard Sell, Are They? appeared first on Automotive Digest.