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The Fleet Customer Experience Revolution
2014-08-17 21:35:04| AutomotiveDigest.com - Automotive Industry News
By Jeofrey Bean Jeofrey Bean is the co-author of the business leadership book The Customer Experience Revolution How Companies like Apple, Amazon, and Starbucks Have Changed Business Forever. What is Customer Experience? Does your company have a consistent and well-known answer that guides decisions and actions to create customer advocates? Weve asked many people within the same company and many people from different companies to tell us what they mean by customer experience. Weve learned that the chances of getting a consistent definition are small. People answer based on their experience and what their situation or role is. This is fine on an individual basis. But when youre a company seriously eying a customer leadership position so you can be better, different and more profitable, you need a consistent and well-known definition of customer experience. The absence of a consistent answer can be problematic for any decisions and activities impacting customer experience. It can lead to unfocused discussions, inconsistent service or product development and customer interactions. For any of these scenarios to be successful, there has to be a clear and consistent view of what the company and its people mean by customer experience as early as possible. READ MORE The Article The Fleet Customer Experience Revolution appeared first on Automotive Digest.
Tags: experience
customer
revolution
fleet
The City of Ventura Drives Toward a Cleaner, More Efficient Fleet
2014-08-17 19:24:38| AutomotiveDigest.com - Automotive Industry News
In the face of shrinking budgets and rising fuel costs, several Ventura city departments combined forces to pursue their fleet management goals. This included acquiring an affordable vehicle tracking technology that could help lower maintenance costs, reduce vehicle idling, and improve driver behavior. Managers also wanted to improve routing efficiency to enhance delivery of services to the community. Add in an aggressive environmental goal to reduce fuel use by 10 percent, and department managers faced a significant challenge. READ MORE to learn how the City of Ventura combined patented GPS vehicle tracking technology with remote diagnostic monitoring capabilities to achieve a workable solution. The Article The City of Ventura Drives Toward a Cleaner, More Efficient Fleet appeared first on Automotive Digest.
Tags: city
efficient
drives
cleaner
CAFM Certification Enables Long Fleet Careers
2014-08-16 21:01:14| AutomotiveDigest.com - Automotive Industry News
This industry expert joined NAFA to learn about the fleet business, and quickly got his CAFM certification. He credits his involvement and certification in landing a fleet director position - and he's been active in NAFA ever since. The Article CAFM Certification Enables Long Fleet Careers appeared first on Automotive Digest.
Tags: long
careers
enables
certification
New Zealand to cut navys IPV fleet
2014-08-14 01:00:00| Naval Technology
The New Zealand Government is reportedly planning to reduce the Royal New Zealand Navys inshore patrol vessel (IPV) fleet.
Bellevue WA Names CEI For Government Fleet Accident Management
2014-08-13 06:59:25| publicworks Home Page
The City of Bellevue, WA, has partnered with the CEI Group, Inc. (CEI) to provide accident management services for its municipal fleet of 700 vehicles, CEI announced recently.
Tags: management
government
names
accident
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