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"Nice" Ryanair approach is paying off

2014-11-04 13:54:23| Airlines - Topix.net

Ryanair raised its annual profit forecast almost 20pc today thanks to a surge in winter bookings as the budget airline pioneer said improvements to its much criticised customer service were paying off. The Irish airline built its business on the back of low fares combined with austere service but shifted strategy when it became apparent that its growth had stalled as customers were tiring of its charmless approach.

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Ryanair raises outlook, soars to record high

2014-11-03 13:00:11| Airlines - Topix.net

The airline said Monday that its net profit for the half year between April and September rose 32 percent to 795 million euros . Chief Executive Michael O'Leary said he would boost services during the traditionally weak, loss-making winter season.

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AUDIO: Ryanair boss hails rise in profits

2014-11-03 12:03:30| BBC News | Business | UK Edition

Ryanair's chief executive Michael O'Leary says a greater focus on "customer experience" is behind its rise in half-year profits.

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Ryanair Profit Soar 32% On Higher Fares

2014-11-03 10:55:05| Airlines - Topix.net

No-frills carrier Ryanair has seen half-year profit rise by a third, on the back of fare increases and being "nicer" to passengers. It said a 5% rise in ticket prices and 4% boost in seat loading were key factors behind the 32% rise in pre-tax profit, to ?907.5m , in the six months to the end of September.

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