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Rethinking support models for a cloud native world

2021-04-07 18:11:10| The Webmail Blog

Rethinking support models for a cloud native world nellmarie.colman Wed, 04/07/2021 - 11:11   Most IT teams fall somewhere in-between traditional IT Operations and modern, cloud native ways of doing things. The defining characteristics of traditional IT operations include: clear handoffs between build and operate, emphasized infrastructure and operations and a waterfall development and release approach. To evolve to a cloud native operating model, there need to be no boundaries between build and operate. This is where DevOps comes in. A DevOps approach blurs the line between build and operate and enables you to drive real outcomes. And as part of the shift towards cloud native, the focus should move further up the stack to applications, allowing these to dictate infrastructure decisions rather than the other way around. Think of it as having applications in the drivers seat, with infrastructure along for the ride.   Shackled to old ways Many businesses are still operating in the cloud as if it were a data center. We often get questions about patching and backups, which are concepts that should be handled very differently in a cloud native application than one running in your data center. To reach the pure cloud native nirvana state, customers need to make a more conscious effort to move away from a traditional VM-centric approach. Part of the problem is that you are probably being held back by your MSP partners. Traditional MSPs were built for the old world and theres no incentive for them to encourage your evolution. They are set up to fill the gaps in functional areas between build and operate silos and have narrowly defined and SLA-driven scopes. The truth is the IT support model is constrained to fit inside the boundaries of the past.   How MSPs can encourage evolution As businesses move towards a cloud native model, they start to build highly accountable small teams that are responsible for the application's full lifecycle. Support models need to shift to provide services that properly support those teams. These services should look more like engineering services and less like a pure operations play. And these engineering services should deliver against a customers initiatives rather than arbitrary SLAs. The nature of cloud engineering work means it should be an ongoing engagement. There's always something that can be automated or fixed. Support models need to be flexible, and they should be able to seamlessly integrate with customer teams. Only then can an MSP be fully aligned with customer goals and provide enhancements the right way.   Slowly let go of the past Evolving IT organizations need a modern cloud support model that is free from the siloed boundaries of the past, emphasizes applications over infrastructure and guides their teams toward an agile, DevOps-driven approach to IT operations. It should also be the responsibility of MSPs to help customers remove VM management from each application that becomes more and more cloud native. The older VM management tasks will need a high level of support to make sure they are handled correctly but with integrated and highly specialized teams on the same mission, the path towards cloud native will become much clearer.   How can Rackspace Technology support this emerging world? The evolution to cloud native requires a new way of thinking. Rackspace Elastic Engineering aims to revolutionize the support model and drive your outcomes as you evolve to cloud native. With Elastic Engineering, you get on-demand access to a pod of cloud engineers for ongoing infrastructure and DevOps engineering. You set the outcomes and control the roadmap and the pod delivers via a do with approach, partnering with your internal operations and development teams in an agile sprint-based model. And you always work with the same dedicated pod who knows your environment and your goals. Our dedicated team of multi-disciplinary cloud experts will support a broad range of outcomes including migrations, architecture, automation, optimization, reliability and security. The elastic in Elastic Engineering comes from the premise that with a multidisciplinary set of capabilities your agile Pod can stretch and shape to deliver your cloud outcomes.   Rethinking support models for a cloud native worldThe evolution to cloud native can transform your business, but old support models can hold you back. Discover how to revolutionize your support model and accelerate your cloud native journey. Revolutionize your support model. https://events.rackspace.com/fundamental-shift/Discover Elastic Engineering IT TransformationProfessional ServicesCloud InsightsJosh PrewittRethinking support models for a cloud native worldApril 7, 2021

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Oil-producing Native American Tribe Seeks Exemption from Biden Drilling Pause

2021-01-25 11:10:00| OGI

The pushback from the Ute Indian Tribe reflects the financial strain some communities will face from a freeze of the government's fossil fuel leasing program.

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Limited Edition Jungalow Launch at Native

2021-01-06 11:34:01| Happi Breaking News

First co-branded collaboration for brands seasonals collection.

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Forty Under 40: Sean Iago, Native Exploration Holdings LLC

2020-11-24 11:00:00| OGI

Todays featured Forty Under 40 honoree is Sean Iago, vice president of A&D and business development at Native Exploration Holdings LLC who helped to organically and rapidly build a 27,000 net acre leasehold position in the Anadarko Basin.

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What is cloud native?

2020-08-26 21:37:01| The Webmail Blog

What is cloud native? nellmarie.colman Wed, 08/26/2020 - 14:37 The industry is all abuzz about cloud native. So what does it mean exactly?   Cloud native, defined Cloud native is a discipline of using the cloud to solve business challenges and improve customer experiences. Its not just about putting workloads on the cloud, though. Its about shifting your thinking and processes from the cloud as a data center to the cloud as a business differentiator.   What makes an application cloud native? To understand what makes an application cloud native, start by applying that same mindset shift to your application development process. Instead of looking to simply host your application on the cloud, your aim is to leverage the cloud to do something transformative for your business. That means adopting technologies and methodologies that help you deploy faster, boost performance, increase customer satisfaction and improve cost efficiency. That also means leaving behind the old way of doing things, and moving toward tools and strategies that are, themselves, cloud native in nature. By building your application with cloud native tools and strategies at the center, you are on the road to creating a cloud native application. Its made for the cloud and designed to help your teams and customers benefit from the cloud.   Cloud native vs. traditional applications Compared to the cloud native way of operating, the traditional methods appear remarkably stiff, siloed, labor-intensive and unpredictable. These traditional applications and methods include: Virtual machines Data warehouses Security monitoring Waterfall development Migrations   Cloud native, by comparison, is fluid, collaborative, automated and dependable and it provides a smarter, faster and more scalable way to operate: Containers and serverless Data lakes Security automation Agile development Transformation   How do I build a cloud native application? Lets go a bit deeper into the nuts and bolts of creating a cloud native application. Currently, there are a few elements common to most cloud native application development projects: Containers Microservices Serverless A continuous delivery approach DevOps processes   Containers Containers do just what normal physical containers do: they hold something. In this context, a container holds an application and everything the application needs including networking, scaling and load balancing so it can run on any cloud platform. This allows developers to essentially create build once, run anywhere code making the application ultra-portable. This flexibility means you can make high-impact changes frequently and predictably, with minimal effort.   Microservices Traditionally, applications have been built as a single entity that runs on a server. Theyre easy to develop, manage and deploy initially, but theyre hard to change, scale and maintain over time. And because all of the functions are combined, updates to one function can risk breaking another function. Microservices, on the other hand, treat each application function as its own service, inside its own container, and connect them via APIs. This gives you much more flexibility and scalability, and you can make changes to one area with breaking another area. As a result, you can build and deploy new features quickly and easily, with minimal risk.   Serverless Serverless computing doesnt mean that no servers are involved in computing processes. It means that you no longer need to maintain the servers required to keep your operations running. All of the heavy lifting of operations management takes place outside of the business. This frees up your developers from worrying about the servers that run their code, while delivering greater efficiency, stronger security and bigger cost savings.    Continuous integration / continuous delivery To deliver higher-quality applications and updates faster, developers are employing continuous integration / continuous delivery (CI/CD) practices. CI/CD essentially brings automation into your workflow, so that each time code is added or modified, you can automatically start the build process and begin testing. Once testing is complete, the code can be automatically deployed. This means your users benefit from updates and improvements on a daily or weekly basis, rather than waiting months or more.   DevOps DevOps refers to a work environment, culture and set of practices where software developers and IT operations work together constantly communicating and collaborating. Its a cultural change thats key to becoming cloud native. By working together, your software developers and IT operations can produce software and infrastructure services rapidly, frequently and reliably by standardizing and automating processes.   The benefits of cloud native architecture By taking a cloud native approach, you can tap into tangible benefits that directly impact your business: Enabled innovation With a transformed environment and processes, you can expand into new technologies like IoT and AI/ML and build self-healing, auto-scaling applications freed from server limitations. You can also take advantage of security and compliance technologies build for cloud native environments.   Accelerated releases With the ability to deploy releases daily, instead of monthly, you increase business agility and gain a competitive advantage by being able to bring products and services to market faster.   Improved elasticity With intelligent scaling that balances infrastructure resources based on demand, you can deliver value and create new business models that optimize cost and performance.   Process efficiency As you adopt cloud native ways of working, youll discover additional ways to improve outdated, inefficient, manual processes across your business leading to increased employee and customer satisfaction.   The challenges of cloud native architecture Despite the benefits of cloud native, there are obstacles to consider: Cultural change Making the shift from the status quo to a new way of managing IT can be tough, and it can require training and support.   Skills gaps New technologies and new ways to connect technologies will require new skills sets that need to be recruited or re-skilled internally.   Legacy burdens Many organizations have traditional systems that are tightly coupled to the infrastructure, making some legacy capabilities difficult to replicate in the cloud.   Security risk With an expanded attack surface and a rapidly evolving threat landscape, security processes will have to evolve to secure everything while maintaining compliance.   Though they can seem overwhelming, these challenges are all manageable with the right expertise and a solid cloud strategy. For example, one of the biggest mistakes organizations make on the cloud native journey is not taking a close enough look at their existing infrastructure to map out possible im

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