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Tag: services manager
Galileo Services Programme Manager
2021-06-17 15:13:46| Space-careers.com Jobs RSS
Please submit your application by 22072021 1159 Prague time The only means of submitting an application for this vacancy is through the Agency erecruitment portal httpswww.euspa.europa.eueuspacareers ABOUT THE JOB The Agency is looking for a Galileo Services Programme Manager who will be responsible for the management of the EUSPA Galileo Services Team and will contribute to the evolution of the Agency in line with the Financial Framework Partnership Agreement FFPA 20212027 and its values. TASKS AND RESPONSIBILITIES The jobholder will report directly to the Chief Operating Officer and will have in principle the following main tasks and responsibilities Manage the planning and execution of the Galileo Exploitation programme activities in compliance with the Agencys Contribution Agreement with the Commission Specify the needs for Galileo System Evolutions and implement the associated design and development activities for the System in Operations through the Agencys Contribution Agreement with the European Space Agency ESA Ensure the delivery of Galileo services and manage the service provision activities such as Galileo Service Operations GSOP, coordinate the different stakeholders to such service delivery, and guarantee proper interface with the Galileo Security Monitoring Centre Prepare, negotiate and manage the Galileo Service evolution activities Initial and Full Operational Capability Support the implementation of new services with Security and Market development departments, as well as all the sites of the Agency Galileo Service Centre GSC, Galileo Reference Centre GRC and Galileo Security Monitoring Centre GSMC Prepare the Galileo security accreditation milestones in coordination with the Security Department In collaboration with other Programme managers, oversee the Service Engineering and System engineering teams for activities from defying user needs to new services specifications, and user segment standards development Represent the Agency to the Programme reviews with other stakeholderspartners and to workshopsconferences Provide strategic leadership and oversight to Galileo services, providing proactive advice to the management as required in these areas Lead the Galileo Services Department, providing support and guidance to all team members, promoting operational excellence, team work, ownership and responsibility within the team and across the Agency. Finally, as mentioned above and importantly, the description of tasks may evolve together with the evolution of the Agencys missions and organisation. The location for the post of Galileo Services Programme Manager is foreseen to be Prague Czech Republic. Regular to frequent missions are foreseen for this post. APPLICATION PROCEDURE In order to consider your application valid, you are required to log in and submit application through the Agency erecruitment portal httpswww.euspa.europa.eueuspacareers A full job description and further information on the application procedure can be found here httpsvacancies.gsa.europa.euJobsVacancyDetails1544
Tags: services
manager
programme
galileo
Domain Manager EO Services mfd
2020-05-19 19:13:23| Space-careers.com Jobs RSS
For permanent employment the Business Development department at OHB System AG in Bremen or Oberpfaffenhofen is looking for a Domain Manager EO Services mfd Your Tasks Synchronize activities related to Earth Observation services and actively inform on trends, technology needs, new applications and identify synergies Support closely group companies, capture managers, proposals, technology coordination and strategic business planning Maintain and improve effectiveness of OHB acquisitions ensuring best usereuse of OHB knowhow, lessons learnt and product orientation to increase probability to win and OHB markup, and best use of available budgets, resources, and investments Gain, analyze and maintain the data basis for OHB business planning and BidnoBid decisions Identify of market needs and product requirements monitor export markets and enable sales Implement and continuously maintain measures to improve OHB communication to and reputation at customers Your Qualifications Good knowledge and understanding of Earth Observation market Experience in satellite systems projects at engineering or management level Ability to analyze user needs and conceptualize serviceoriented space solutions Good communication skills Proactive team work spirit Independent, creative and resultoriented mindset
Tags: services
manager
domain
mfd
Senior Manager, Procurement, Business Services
2019-10-31 10:16:53| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Senior Manager, Procurement, Business Services Luxembourg Betzdorf Role Description Summary The Senior Manager Procurement, Business Services is the Global Category Manager for the category Business Services and Car Fleet. Heshe coordinates, supports and mentors a team of Category Managers, covering the abovementioned categories plus Marketing, Communication and PR and Travel and Expenses, held by other category managers, but enablingempowering any member of the team to cover projects outside of their categories if required. Accountable for the design and execution of procurement strategies and projects ontime, onspec, onbudget and in compliance with SES policies, objectives and strategy. Accountable for preparation and execution of negotiation strategies, contracting and contract implementation. Execute on the company strategy on procurement of the Business Services mentioned above. Works with SESworldwide budget holders to facilitate sourcing and new source development, in coordination with the Global VMP team. Bid support regarding Procurement expertise to SES teams participating in tenders, heshe may be involved in managing other SES Procurement categories of VMP scope as needed. Monitoring of companywide compliance with the SES Procurement Policy within the relevant category and geography, working with stakeholders on noncompliant cases, assess their criticality and maintain an adequate level of compliance to Companys policies and procedures. Provide leadership and support for active Vendor RelationshipService Management on the relevant categories and geography. Supports company transformation by providing input and feedback on new processes, procedures and tools. Primary Responsibilities Key Result Areas Category Management Develops categories and commodities strategy for Professional services and Car Fleet, based on accurate spend distribution perform vendor segmentation. Support relevant SES functions with a strategic view on procurement in the relevant category, agreeing strategic category plans with the budget holders. Develop global sourcing strategies that will provide competitive advantages to the budget holders. Coordinate the execution of the strategies with global, regional and local teams. Supervises, validates and signs off, together with the Head of Department, the strategies proposed for other categories managed by direct reports, their full alignment with the company and Department objectives Financial results, Customer Experience, Digital transformation, Flexibility. Bid Strategy and Negotiation Develop and implement the bid and negotiation strategy for all commodities covered by category strategy through analysis of global markets, commodity trends, value chain analysis, clean sheet costing, business needs and vendor relationship management. Lead and coordinate crossfunctional negotiation teams, ensuring that adequate preparation is carried out. Transactional operational activities Work with other VMP staff with the goal to answer the business needs. Company Financial Results Contribute to the Company savings and Cash Flow objectives. Continuously improve companys working capital position, meet other factors requested by the business. Vendor Relationship Management VRM Provide leadership to develop world class relationships within vendor organizations to align suppliers strategies with the companys focus on total cost of ownership, advantaged supply chain, innovation and continuous improvement. Supports the Vendor Service Management group in monitoring regularly relevant aspects on vendor performance based on agreed KPIs, the current and potential vendors health status, including financial, legal, capacity, capability aspects, major contract milestones involving contract lead functional specialist to ensure compliance during and after the implementation and maintain the value provided by the respective agreement for its whole duration. Monitors current service levels to ensure agreed standards are consistently delivered. Identifies, trends and forecasts future customer needs, recommends and implements changes to continually improve the customer offering. Market Competitive Intelligence Develop efficient channels for capturing effective market intelligence. Supports and if necessary drives efforts to automate and improve intelligencegathering and Leverage this data through shouldcost models and other forms of financial or negotiation strategies. Benchmark vs and across industries to identify untapped savings potential. Drives involvement of VMP on trade fairs, conferences, etc., coordinating with the Business Services teams to offer a coordinated position towards vendors and facilitating the generation of new business and partnerships. Processes and Systems Apply VMP and Companys processes, policies, procedures and systems along the sourcing process Ariba, VMS, vendor account creation and maintenance, saving calculation, reporting, etc.. Represent VMP during internal and external audits. Develop and maintain an excellent understanding of the SAP purchasing module, and of SAP Ariba, including interaction with and training for internal stakeholders, support Sourcetopay process optimization. Proposes and maintains standardized processes around Business Services related procurements statement of work, technical requirements and statement of compliance, price breakdown, etc. for better efficiency. Projects involvement Support SES projects in a timely manner as needed, integrates in project teams as necessary and takes ownership of all thirdparty procurement, delegating as necessary and as allowed by policy, making sure silos are broken up. Competencies Advanced knowledge in sourcing strategies, commercial contract laws, commercial accounting practices, international business practices, risk management strategies, supply chain processes, financial analysis Demonstrated managerial skills and ability to cooperate with other business functions, energises and motivates a team or teams across diverse areas of the business Easiness to interpret longterm strategy and drive it forward, through definition and delivery of business plans, management of a resource planning, establishment of functional objectives Excellent communication skills to compile, interpret and present information on complex and important issues Strong negotiations skills and influence capacity influences people in contentious and sensitive situations, anticipating and planning for objections and how to overcome them Ability to present recommendations and make decisions on initiatives which will have a significant contribution to business success balancing risk with opportunity Strong problemsolving skills, using expertise and taking into account the impact on the organisation and the industry to tackle complex issues Proactively identifies and promotes the need for change, overcomes resistance and provides support to others where necessary to realise the benefits. Qualification Experience Masters Degree in Procurement, Supply Chain, IT, Engineering, Finance or Business Management Minimum 12 years of experience in total, preferably working across various Manufacturing or Service Provider organizations from different sectors, involved in multitasking, multicultural project teams, multinational matrix organization. Fluency in English, oral and written. Other Key Requirements Comments Impact and contribution The position has a strategic impact within the organization Establish and implement category strategies with a longterm focus 3 to 5 years based on the organizations and department vision Lead a team of category managers and implement the company vision in the Business Services Procurement area. The position has a direct contribution within the organization Directly and clearly influences the course of action that determines the achievement of results. Communication Internal Hierarchical leadership Continuous Reporting on critical or major projects, ask support for strategy implementation obtain approval on transactional, operational, processes, policies, audits. VMP leadership team Continuous Obtain approval of category, commodity and supplier strategies. Communicate financial performance and regular status updates to goals and objectives. Obtain approval for business allocation decisions, monthly review of KPIs and category performance as well as business plan inputs. Procurement buyers specialists Continuous Design, review and execute sourcing and negotiation strategies, performance to targets and resources management across a family of commodities. as applicable Budget holders and internal functions Frequent Alignment and input to strategy design and execution, P2P and sourcing process regular reviews about progress, opportunities, risk. External Vendors Continuous active relationship management and relationship building to yield value to SES. Associations Networks Occasional Ensure SES is connected with world class procurement commodity developments. SES is an Equal Opportunity and Affirmative Action Employer. Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE
Tags: services
business
manager
senior
Senior Manager, Procurement, Business Services
2019-10-17 14:15:18| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Senior Manager, Procurement, Business Services Luxembourg Betzdorf Role Description Summary The Senior Manager Procurement, Business Services is the Global Category Manager for the category Business Services and Car Fleet. Heshe coordinates, supports and mentors a team of Category Managers, covering the abovementioned categories plus Marketing, Communication and PR and Travel and Expenses, held by other category managers, but enablingempowering any member of the team to cover projects outside of their categories if required. Accountable for the design and execution of procurement strategies and projects ontime, onspec, onbudget and in compliance with SES policies, objectives and strategy. Accountable for preparation and execution of negotiation strategies, contracting and contract implementation. Execute on the company strategy on procurement of the Business Services mentioned above. Works with SESworldwide budget holders to facilitate sourcing and new source development, in coordination with the Global VMP team. Bid support regarding Procurement expertise to SES teams participating in tenders, heshe may be involved in managing other SES Procurement categories of VMP scope as needed. Monitoring of companywide compliance with the SES Procurement Policy within the relevant category and geography, working with stakeholders on noncompliant cases, assess their criticality and maintain an adequate level of compliance to Companys policies and procedures. Provide leadership and support for active Vendor RelationshipService Management on the relevant categories and geography. Supports company transformation by providing input and feedback on new processes, procedures and tools. Primary Responsibilities Key Result Areas Category Management Develops categories and commodities strategy for Professional services and Car Fleet, based on accurate spend distribution perform vendor segmentation. Support relevant SES functions with a strategic view on procurement in the relevant category, agreeing strategic category plans with the budget holders. Develop global sourcing strategies that will provide competitive advantages to the budget holders. Coordinate the execution of the strategies with global, regional and local teams. Supervises, validates and signs off, together with the Head of Department, the strategies proposed for other categories managed by direct reports, their full alignment with the company and Department objectives Financial results, Customer Experience, Digital transformation, Flexibility. Bid Strategy and Negotiation Develop and implement the bid and negotiation strategy for all commodities covered by category strategy through analysis of global markets, commodity trends, value chain analysis, clean sheet costing, business needs and vendor relationship management. Lead and coordinate crossfunctional negotiation teams, ensuring that adequate preparation is carried out. Transactional operational activities Work with other VMP staff with the goal to answer the business needs. Company Financial Results Contribute to the Company savings and Cash Flow objectives. Continuously improve companys working capital position, meet other factors requested by the business. Vendor Relationship Management VRM Provide leadership to develop world class relationships within vendor organizations to align suppliers strategies with the companys focus on total cost of ownership, advantaged supply chain, innovation and continuous improvement. Supports the Vendor Service Management group in monitoring regularly relevant aspects on vendor performance based on agreed KPIs, the current and potential vendors health status, including financial, legal, capacity, capability aspects, major contract milestones involving contract lead functional specialist to ensure compliance during and after the implementation and maintain the value provided by the respective agreement for its whole duration. Monitors current service levels to ensure agreed standards are consistently delivered. Identifies, trends and forecasts future customer needs, recommends and implements changes to continually improve the customer offering. Market Competitive Intelligence Develop efficient channels for capturing effective market intelligence. Supports and if necessary drives efforts to automate and improve intelligencegathering and Leverage this data through shouldcost models and other forms of financial or negotiation strategies. Benchmark vs and across industries to identify untapped savings potential. Drives involvement of VMP on trade fairs, conferences, etc., coordinating with the Business Services teams to offer a coordinated position towards vendors and facilitating the generation of new business and partnerships. Processes and Systems Apply VMP and Companys processes, policies, procedures and systems along the sourcing process Ariba, VMS, vendor account creation and maintenance, saving calculation, reporting, etc.. Represent VMP during internal and external audits. Develop and maintain an excellent understanding of the SAP purchasing module, and of SAP Ariba, including interaction with and training for internal stakeholders, support Sourcetopay process optimization. Proposes and maintains standardized processes around Business Services related procurements statement of work, technical requirements and statement of compliance, price breakdown, etc. for better efficiency. Projects involvement Support SES projects in a timely manner as needed, integrates in project teams as necessary and takes ownership of all thirdparty procurement, delegating as necessary and as allowed by policy, making sure silos are broken up. Competencies Advanced knowledge in sourcing strategies, commercial contract laws, commercial accounting practices, international business practices, risk management strategies, supply chain processes, financial analysis Demonstrated managerial skills and ability to cooperate with other business functions, energises and motivates a team or teams across diverse areas of the business Easiness to interpret longterm strategy and drive it forward, through definition and delivery of business plans, management of a resource planning, establishment of functional objectives Excellent communication skills to compile, interpret and present information on complex and important issues Strong negotiations skills and influence capacity influences people in contentious and sensitive situations, anticipating and planning for objections and how to overcome them Ability to present recommendations and make decisions on initiatives which will have a significant contribution to business success balancing risk with opportunity Strong problemsolving skills, using expertise and taking into account the impact on the organisation and the industry to tackle complex issues Proactively identifies and promotes the need for change, overcomes resistance and provides support to others where necessary to realise the benefits. Qualification Experience Masters Degree in Procurement, Supply Chain, IT, Engineering, Finance or Business Management Minimum 12 years of experience in total, preferably working across various Manufacturing or Service Provider organizations from different sectors, involved in multitasking, multicultural project teams, multinational matrix organization. Fluency in English, oral and written. Other Key Requirements Comments Impact and contribution The position has a strategic impact within the organization Establish and implement category strategies with a longterm focus 3 to 5 years based on the organizations and department vision Lead a team of category managers and implement the company vision in the Business Services Procurement area. The position has a direct contribution within the organization Directly and clearly influences the course of action that determines the achievement of results. Communication Internal Hierarchical leadership Continuous Reporting on critical or major projects, ask support for strategy implementation obtain approval on transactional, operational, processes, policies, audits. VMP leadership team Continuous Obtain approval of category, commodity and supplier strategies. Communicate financial performance and regular status updates to goals and objectives. Obtain approval for business allocation decisions, monthly review of KPIs and category performance as well as business plan inputs. Procurement buyers specialists Continuous Design, review and execute sourcing and negotiation strategies, performance to targets and resources management across a family of commodities. as applicable Budget holders and internal functions Frequent Alignment and input to strategy design and execution, P2P and sourcing process regular reviews about progress, opportunities, risk. External Vendors Continuous active relationship management and relationship building to yield value to SES. Associations Networks Occasional Ensure SES is connected with world class procurement commodity developments. SES is an Equal Opportunity and Affirmative Action Employer. Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE
Tags: services
business
manager
senior
Customer Service Manager, Video Infrastructure Services, Europe
2019-09-23 13:16:28| Space-careers.com Jobs RSS
About us Its a great time to be part of the SES team We are the worlds leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit GEO and Medium Earth Orbit MEO. We provide a diverse range of customers with global video distribution and data connectivity services through two business units SES Video and SES Networks. Our global team works collaboratively to make a significant, and often lifechanging difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide. Customer Service Manager, Video Infrastructure Services, Europe Luxembourg Betzdorf Role Description Summary The CSM role is a customer facing position with responsibility for direct interaction with the customer while leading the effort to implement, operate and maintain SES Video infrastructure and services that are delivered to the customer. The CSM will focus on supporting existing services and rolling out new services for customers. The CSM owns the customer relationship on behalf of the Global Services organisation from Post Sales activities to service delivery and ongoing operations and maintenance support. The CSM is responsible for managing the Program delivery, maintaining operational performance and SLAs, and driving service quality. The CSM is the key Voice of the Customer within SES Video for all Post Sales customer journey touchpoints, understanding what each customer values the most in terms of operational support and ensuring that the whole SES Video team interfaces with the customer to drive service quality to maintain and enhance revenue. The CSM plays an important role in maintaining current business and securing new business. The CSM will be the main services leader driving the relationship with the customer and will have frequent interaction with the customer onsite and remotely. The CSM will support the SES Video organization through proposal and will be in the leadership of implementing new or upgraded existing services. The CSM will be the focal point and control instance in the interest of the customer and SES for ongoing operation of the contracted service and corresponding maintenance activities. The CSM will lead and assist the development of process, procedures and tools to further advance SES Video ability to provide value added services to its customers. Primary Responsibilities Key Result Areas Responsibilities PreSales Support Support SSL Sales during Presales phase by developing the LifeCycle SOW and PL Inputs Customer Management Operate as the main point of contact to the customer during postsales phase Leadership in terms of project management for the delivery of new Services and upgrades Plan, staff and manage the delivery of new services and upgrades managing timelines, mile stones and deliverables in front of the customer and internally Operations Management Oversee the ongoing operations and maintenance of live sites to ensure that Customer SLAs, KPIs and expectations for service quality are successfully being delivered Voice of the Customer Act as the Voice of the Customer and provide feedback to the Services Organization to ensure that customer requirements and needs are delivered Quality Assurance Facilitate service quality, performance and business reviews with the Customer New Business Support revenue grow by identifying opportunities for new services and upgrades towards SES Video Commercial Process Provide inputs to the general overarching process procedures. Develop or provide inputs for Video specific process procedures. Key results Input for PreSales quotes SOW definition Implementation and delivery of New ServicesService Upgrades Ensure the delivery of Customer Operations Performance Reports Weekly Monthly of SLA performance and other Ops itemsCustomer Adhoc Reports on time and in the expected quality Quarterly Business Reviews Change Requests and Implemented Changes Process and Procedures Liaising with customer on a regular basis Competencies Strong verbal and written communications skills coupled with an ability to convey messages in an appropriate manner to both external and internal customers Strong project management and organizationcoordination skills Ability to work under pressure, use judgement to make decisions and adapt to change Selfinitiative, courage and pragmatism in order to identify and overcome impediments World class attitude to customer service, passion and customer centric thinking Excellent presentation skills Strong interpersonal skills and an ability to work effectively in a global high energy multicultural team and interface with a global customer base and understand their needs Sense of urgency, initiative and competitive drive to get things done Resourcefully working through or around anything blocking things that need to be accomplished Attitude to drive a continuous improvement process Ability to work at in a fast pace environment Willing to travel and interface directly with clients, up to 30 of the time Overlooking the European market and processes of the customer and being consultant to optimize his business Fluent English, French and other additional languages welcome Qualification Experience Bachelor of Science or Business degree preferably in Engineering, Technology, Computer Science or Information Systems or equivalent experience required A minimum of 5 years relevant experience in a project management, business management, service delivery andor account management role PM certificates or performed trainings appreciated Proficient in Microsoft Office skills Knowledge of industry and European market Whats in it for you? In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support youll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. Were proud to belong to the SES team and collaborate towards success. Good to know For more information on SES, click here. SES is an Equal Opportunity Employer and welcomes diversity! Apply HERE
Tags: service
services
video
customer