To help equipment manufacturers tune in to customer needs on first-hand basis, AEM is co-locating its 2014 Customer Support Seminar with the annual Asset Management Symposium of AEMP. Key seminar themes will include: how customer service should be treated as an overall approach to systematic improvement for customer retention/growth; strategies OEMs must use to maintain long-term customer relationships; and how recruiting, training, and keeping diverse workforce is critical to future ...This story is related to the following:Trade Associations